Information Developer / Tech Writer
Micro Focus
San Jose, Costa Rica
hace 6 días

Job Description : About Us

About Us

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That’s high tech without the drama

About the Role

Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and / or visual product-related information hard copy, web - (e.

g., user / configuration / troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).

Codes, builds, compiles, and tests online information and / or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development.

As customer advocate, helps define / refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel.

Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Education and Experience Required :

  • Typically a First Level University degree in Technical Communications, Computer Science or related technical / communications field and a minimum of 2-4 years related experience or an Advanced University degree and up to 2 years related experience or equivalent.
  • Understand software and hardware technology area concepts and develops working knowledge of products / processes, applications and systems in assigned area of responsibility such as authoring tools and source management.
  • Ability to operate in multiple disciplines (multi-platform products).
  • Knowledge and Skills :

  • Existing product within a technology, or new product within a technology with supervision.
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