Customer Care Analyst II Brasil
emerson
Escazú, San José, Costa Rica
hace 2 días

Duties and Responsibilities

  • Input orders from internal or external customers into Salesforce and Oracle Systems
  • Create, retrieve, open, and validate customer purchase orders prior to inputting in the Digital Platforms.
  • Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services
  • Create new contacts and accounts for end users or sold to / ship to accounts.
  • Support software fulfillment to ensure customer receipt of software via licensing platforms
  • Support hardware fulfillment as it relates to communicating with customers the expected shipping dates and expedited order solutions
  • Provide daily support to Brasil Sales teams and Managers
  • Input Return Material Authorizations (RMA)
  • Managing daily disputes requests received from account payable team and customers for issues with payments, taxes, freight charges, incorrect address, and PO updates.
  • Perform customer related financial transactions such as credit and debit memo’s per operating policies and procedures
  • Managing disputes issues including invoicing processes
  • Respond to inquiries related to Expedite issues, working effectively with Managers and other teams require
  • Respond to inquiries from various businesses in a timely manner in a solution orientated mindset & manner
  • Resolve multiple customers facing inquiries from various mediums such as email.
  • Perform in fast paced customer centric environment
  • Navigate effectively within multiple tools, receivable systems, and internal processes to deliver accurate and timely deliverables (Oracle, Salesforce, Microsoft Teams, Webex, Office Package)
  • Help with other tasks assigned by Manager
  • Qualifications

  • High School Diploma from an accredited school or institution
  • Minimum Experience of 3 to 5 years in similar positions in sales support and customer service
  • Demonstrate strong computer and analytical skills using the complete Office Package
  • Understanding of Global Market relate to Channel Partners, Resellers and End Users.
  • Strong Problem-Solving skills
  • Ability to work under pressure and high demand
  • Teamwork
  • Great interpersonal and Communication skills with customers, teammates and local or external leaders
  • Good handling of time management
  • Be disciplined, organized, and have consistency
  • Written and verbal English skills
  • Written and verbal Portuguese skills
  • Autonomy and proactivity
  • Multitasking abilities
  • High sense of urgency and detailed oriented
  • Experienced working with Sales Force & Oracle
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