Professional, Application Specialist.
Tres Rios, Cartago
hace 4 días

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward.

Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative 9
  • Courageous 7
  • Innovative 10
  • Strategic 8
  • Trustworthy 9
  • Enthusiastic 7
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Achiever
  • Problem-solver
  • Responsibilities

    Requisition ID R-10273468 Date posted 07 / 08 / 2022 City Tres Rios State / Region Cartago Country Costa Rica Additional Locations Barreal de Heredia, Costa Rica

    Client Tech Support - Prologue Financials

    This role requires a high level of financial accounting expertise coupled with an affinity for working directly with clients to solve complex problems.

    Beyond the responsibility for maintaining the day-to-day relationship with our clients, we expect the Client Tech Support to have an excellent understanding of financial accounting and reporting including Accounts Payable accounting systems in a banking environment.

    The Client Tech Support should enjoy teaching financial concepts and have a working knowledge of banking operations, reporting, and procedures and possess a thorough knowledge of financial accounting operations.

    Successful candidates often have a Treasury, Bank Operations, Financial Accounting or Accounting Systems background that provides the required level of accounting and operations understanding necessary in supporting institutions with their financial accounting needs.

    Prior general ledger experience in a banking environment is a plus. Must have excellent troubleshooting skills, strong leadership abilities, good organizational and inter-personal skills, excellent attitude towards work, and good communication skills.

    Growth opportunities include increased product or management responsibility within Client Services, Professional Services or Product Development.

    Essential Job Responsibilities :

  • Serve as principal point of contact for both external and internal customers regarding application queries / issues.
  • Perform research and problem diagnostics to determine resolutions to reported problems.
  • Provide database queries and diagnostic scripts to gather information for effective analysis.
  • Validate issues are resolved to customer satisfaction prior to closing inquiries.
  • Provide root-cause analysis for complex issues including action plans to prevent reoccurrence.
  • Efficiently and appropriately escalate issues to Tier 2 support team when warranted.
  • Participate in User Acceptance Testing and product documentation review.
  • Provide client input to Product Managers, Business Analysts and Programmers regarding product features and enhancements.
  • Position normal hours are 9 : 00 AM 6 : 00 PM; however, this position requires flexibility in work hours and may rotate with other staff members to cover extended support hours.
  • The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

    Basic Qualifications for Consideration :

  • Bachelor's degree in Accounting, Finance, Business Administration, or equivalent education in a related discipline is required.
  • Minimum # years’ experience required - Two years prior application support or technical implementation role within the financial services industry is required.
  • Experience with Fiserv Solutions a plus.

  • Type of work experience required - Requires Two years accounting experience.
  • Preferred Skills, Experience, and Education :

  • Proficiency in MS SQL (queries) as well as working in virtual environments a plus.
  • Ability to analyze and solve complex technical problems using sound judgment and experience.
  • Proficiency in understanding accounting rules.
  • Excellent presentation, client management, organizational, verbal and written communication skills.
  • Strong knowledge of client support procedures with attention to detail and follow up.
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación