Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to grow the sales of a funding vendor's product line.
Travels to perform and receive training, attend trade shows and other marketing events.
Under the guidance of Systems Engineering Management.
Establishes and develops solid business relationships with vendor, Tech Data customers, sales, technical services, and other departments throughout the Company.
Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers.
Accepts ownership of suggested improvements and works with the Tech Data team, vendor, and Systems Engineering Management to develop an implementation plan.
Works closely with Systems Engineering Management to develop the technical and professional skills within the Services Division.
Establishes and maintains a leadership role within the Systems Engineering organization by supporting team, departmental, division, and corporate initiatives.
Essential Duties & Responsibilities Required :
Provide phone support in accordance with Key Performance Indicators (KPIs)
Provide technical solutions and configuration design assistance to customers and sales on specified product line(s).
Participate in trade shows, seminars, trainings, and other marketing events.
Provide internal and external technical presentations and training.
Report on key metrics as designated by product line(s) of responsibility and distribute monthly update to SE Manager, Product Marketing Team, and vendor representative(s).
Update Tech Data's systems and tools with accurate technical data on specific product line(s).
Assist in determining your individual developmental needs and suggest specific actions to obtain necessary training and / or work experience.
Develop and obtain approval on Quarterly Vendor Objectives (QVO) outlining goals and objectives to support vendor's marketing strategy to grow sales.
Develop tactical plan and perform associated duties necessary to support QVO.
Attend scheduled department and cross-functional team meetings.
Proactively seek and participate in cross-training activities.
Provide non-technical presentations and training to support staff on soft skills and professional skills.
Provide mentoring to Systems Engineers and Associate System Engineers.
Participate in departmental projects in senior leadership / ownership role including the creation, management and implementation of departmental projects.
Assist Systems Engineering Management in assessing candidates for positions within the department.
Assist in determining developmental needs of other Systems Engineers and Associate System Engineers and suggest specific actions to provide necessary training and / or work experience.
Provide technical and non-technical input to team members, project leaders, and management, as appropriate.
Performs additional duties as assigned
Qualifications, Required Knowledge Skills & Abilities and Working Conditions :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to build solid, effective working relationships with others.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to create and conduct formal presentations.
Able to display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.
Able to express ideas clearly and convey necessary information.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
Able to work independently with minimum supervision.
Knowledge and / or expertise in related area of responsibility.
Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
Cultural Competency Requirements :