Compl AML KYC Manager
Citigroup Inc
Heredia, Costa Rica
hace 10 días

Job Purpose :

ICG KYC BSU function within the ISG utility of ICG O&T. Responsible for the approval process of the KYC Record within Citi’s KYC risk management program

The unit is responsible for ensuring compliance with both local regulatory requirements and Citigroup standards for Anti-

Money Laundering (AML).

Job Background / context :

The successful candidate will be responsible for leading a team of Case Managers ensuring oversight over their daily functions and daily checking and feedback on the quality of Case Manager completions.

The candidate will assist the NAM Operations Manager in the leadership function within the department.

Key Responsibilities

Support the Operations Manager in leading a team of circa 25 people processing new client requests from ICG customers, who require KYC records to be completed.

Provide a point of contact for escalation cases as assigned by the Operations Manager and be a visible and active partner with internal business clients requiring attention to their population of new client requests.

Track and review aging of inventory of records, leveraging available MI to take actions to address delays or peaks and troughs in volumes.

Support senior case managers in population management.

Add additional focus to quality reviews ensuring all quality feedback is used, communicated and actions taken to reduce rework.

Partner with ICG business and industry leads ensuring a sense of urgency to deliver operational goal relating to KYC record processing.

Point of escalation for Team being responsible for operational results

Manage relationships with Relationship Management teams and Compliance for North America.

Work with Operations Manager on goal setting, performance management planning / implementation and one to ones

Assist relationship and coverage teams globally in completion of the KYC Record

Perform the checking procedure and ensure quality and coaching needs are identified and met on the team

Communicate and coordinate with senior management of ICG EMEA from coverage, compliance, implementations, risk, and operations in various products

Assist with Process Design and management for department.

Oversight for Adherence with Citi and regulatory policies and procedures as well as housekeeping standards, team controls & processes

Management of ad-hoc departmental projects as assigned

Maintain a workforce with capability to execute flawlessly

Work with Operations Manager to develop team members in line with versatility matrix & team needs.

Developmental value

Great opportunity to gain experience in People Management; Risk Management and Process Management, with a high degree of visibility within the unit and to the North America ICG business as key partners.

Ability to influence client satisfaction by driving and leading a team tasked with prompt completion of KYC records with low quality rejects.

Knowledge / Experience :

2-5 years’ experience in banking or finance

2-5 years people management experience

Experience in control / risk or Compliance (AML / KYC) function (an advantage)

Knowledge and experience of the technologies and processes used in Citi

Knowledge of AML policies and regulatory requirements an advantage

Considerable experience of dealing with senior management in a multi-function environment

Skills :

Leadership and Motivational skills

Innovation and change management

Process re-engineering and improvement

Excellent communication skills ability to communicate at all levels within the organization

Change management and implementation

Excellent people management experience

Excellent oral and written communication skills

Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )

Project Management Skills

MIS and metrics and efficiency analysis skills

Qualifications :

University degree in Law, Business / Finance, Math, Economics.

Competencies :

Ability to work well under pressure and tight time frames

Accuracy and strong attention to detail

Ability to multitask and prioritize

Minimum supervision with self-directed, project management skills

Strong organizational and planning

Pro-active, flexible, have good organizational skills and must be team player.

Ability to work in a dynamic environment.


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