- Quickfire
Microgaming Software Systems Limited
Costa Rica
hace 9 días

Supporting and servicing Microgaming software throughout the world, Derivco is home to the leading technical specialists in the online gaming sector.

We are seeking an IT Engineer to join our Quickfire Solutions Team based in our Costa Rica office which focuses on support our Latin America-based operators.

You will be getting involved in :

  • Providing technical expertise and support, across the Quickfire product portfolio
  • Actively engaging with Latin America-based operators, developers and third-party providers
  • Working alongside the Latin America Account Management Team to deliver the best service & systems we can to our operators
  • Building strong, long-term working relationships with our operators
  • Resolving support issues & providing ongoing IT solutions
  • In-depth investigation and resolution of live incidents
  • Providing ongoing automation and monitoring solutions
  • Working closely with operators in Regulated Markets
  • Proven technical expertise with Microsoft technologies including SQL Server, Windows Server IIS Server preferably with MCSA / MCSE Qualification
  • Previous experience in a support role, using a ticketing system and providing technical support at a 2nd or 3rd tier level.
  • A passion for excellent customer service and communication skills is a must
  • Bilingual in English and Spanish essential
  • Willingness to travel for training & operator meetings
  • Comfortable with hosting technical face to face meeting with customers
  • The ability to manage multiple deadlines and perform under pressure is essential
  • A team player who enjoys working in a collaborative and cutting-edge environment
  • Can work as part of a wider team but also in isolation
  • A can do, positive, reliable and energising attitude
  • Culture and Values

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