HTR Senior Representative
CR, Asuncion De Belen
hace 3 días

Job Description :

Main Duties & Responsibilities

  • Provides answers, solutions and recommendations for inquires related to HR processes / procedures by utilizing solutions provided by HR SMEs.
  • Including : phone inquiries, email / web tickets and walk-in inquiries, follow-up / resolution of escalated tickets, etc.).

  • Identifies escalation trends and opportunities for process change and / or new solutions.
  • Undertakes all actions required by system and updates Data Base continually.
  • Investigates and resolves problems and provides solutions which may involve a network of resources.
  • Administers / advises IT navigation of supported functions this may include requesting access, granting access and advising clients through screen navigation.
  • Performs off-phone tasks supporting HR related functions as directed.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies / procedures, SMEs or contracted vendors
  • Qualifications & Experience

  • Minimum 1 year equivalent work experience preferred
  • Fully Trilingual : English, Spanish, Portuguese
  • Portuguese will be required for this position
  • Bachelor's degree or higher from an accredited university
  • Knowledge of HR Policies & Procedures
  • Knowledge of HR systems is an advantage : Workday; Success Factors; PeopleSoft; SAP, Salesforce or other HR Systems
  • Customer service skills
  • Communication skills
  • Detail oriented / accurate and thorough
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