HR Solutions Functional Team Leader, Workforce Administration
Edwards Lifesciences
Cartago, Costa Rica
hace 3 días

Are you looking for an opportunity to join an organization that makes a difference in the lives of patients around the world?

Our newly developed HR Solutions team is in need of an innovative and driven HR professional who is ready to contribute to the development of our HR Shared Services team, working to optimize, globalize, and expand our service catalogue.

If this sounds like you, look no further! The HR Solutions Functional Team Leader, Workforce Administration (WFA) will enable a best-in-class employee experience by providing functional expertise and operational leadership to a team responsible for answering general employee HR questions, resolving people-related issues, executing on HR policies, fostering inclusiveness, and ensuring exceptional customer service.

In this role you will establish and lead an international team of diverse, caring, insightful, and qualified HR Specialists and Reps, who will deliver high-quality and high-touch services to our employees.

Services that fall within this team’s responsibility include HR data administration, employee data management (in multiple systems of record), and onboarding support.

This role works closely with key partners, including the HR Business Partner function, the Employee Experience Practice Lead and CoE Program Owners to design effective delivery strategies.

You will also assess and drive performance across HR systems, administrative processes, employee experience trends, etc.

to implement enhancements in support of continuous improvement in areas of employee experience, process efficiency and effectiveness, and team engagement.

As part of our team you will : Manage the HR Solutions Workforce Administration team, and oversee WFA service delivery operations, while driving a high level of customer service.

Utilize technology, continued process improvements, and data to enable informed decision making to establish a robust service catalogue.

Partner with CoE Practice Leaders, CoE Program Owners, and other HR Solutions locations / hubs to design consistent processes, reports, dashboards, and analyses to support achievement of HR and CoE strategies.

Support the operationalization of new services and facilitate effective transition of knowledge / work from HRBP and CoE functions to global / regional HR shared services teams.

Measure the effectiveness of HR service delivery by developing and ensuring execution of Key Performance Indicators and other performance measures.

Focus on continuous improvement for adding new services or improving existing ones. Guarantee adherence to all policies, procedures, and practices, with recommendations for action and continuous improvement.

Basic Qualifications : Bachelor’s degree in Human Resources, Business Management, Organization Development, Management Information Systems, Information Technology or a related field.

A minimum of 5 years of HR experience within a matrixed organization. A minimum of 3 years of workforce administration experience, including in depth knowledge of WFA industry and technology trends, and applicable regulatory requirements.

A minimum of 1 year of leadership experience, including managing a team of direct reports. Ability to influence others, delegate, lead, coach, and mentor in a virtual or co-located team-based environment.

Skilled in effectively and professionally addressing employee issues and concerns, with strong executive presence. Skilled in effectively and professionally addressing employee issues and concerns, with strong executive presence.

Ability to understand technical data and work flows across multiple systems. Strong analytical and problem-solving skills, including demonstration of agile and innovative thinking.

Proven relationship management experience with the ability to develop trust and influence positive outcomes. Experience leading multiple projects concurrently, demonstrating a pragmatic approach and results orientation.

Excellent verbal and written communication skills, proficient in English. Preferred Qualifications Advanced degree Experience leading and mentoring virtual teams with a strong focus on employee experience.

Experience managing global HR service centers, transitioning work from HR to a centralized shared services team. Experience working with HR enabling technologies including call center and case management tools, knowledge base management, and process documentation.

Workday and ServiceNow experience highly preferred. Experience working within an Employee Resource Planning system. Experience working collaboratively to facilitate the delivery of HR services across numerous locations.

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