Server
Four Seasons Hotels Limited
Costa Rica
hace 15 horas

The Server (Pesce) position provides an expertly served beverage or dining experience; anticipating the guests’ needs and as an expert on the menu options.

BASIC PURPOSE : Serve guest needs by providing exceptional knowledge of food

beverage menu items as well as information regarding preparation methods.

ESSENTIAL FUNCTIONS :

1. Describe the selection of food & beverage items to guests by offering

interesting, and vivid descriptions of the each item’s, origin, taste, and

preparation methods; communicate guest orders including any special needs

  • or requests to the kitchen or bar by using the hotel’s point-of-sales system;
  • coordinate food timings; check completed orders with the guest’s original

    order; transport items, food & beverage or amenities, to the guest desired

    service area (restaurants, bar, pool, IRD, banquets) in a timely manner to

    ensure proper food quality.

    2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and

    respond urgently and appropriately to guest concerns and requests.

    3. Properly and accurately close guest checks; process cash and credit card

    payments; properly settle voided checks or complimentary meals.

    4. Breakdown, clean and set-up ready to eat items, in the area where the items

    has been set (restaurants, bar, pool, IRD, banquets), as per guest request.

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