The Server (Pesce) position provides an expertly served beverage or dining experience; anticipating the guests’ needs and as an expert on the menu options.
BASIC PURPOSE : Serve guest needs by providing exceptional knowledge of food
beverage menu items as well as information regarding preparation methods.
ESSENTIAL FUNCTIONS :
1. Describe the selection of food & beverage items to guests by offering
interesting, and vivid descriptions of the each item’s, origin, taste, and
preparation methods; communicate guest orders including any special needs
coordinate food timings; check completed orders with the guest’s original
order; transport items, food & beverage or amenities, to the guest desired
service area (restaurants, bar, pool, IRD, banquets) in a timely manner to
ensure proper food quality.
2. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and
respond urgently and appropriately to guest concerns and requests.
3. Properly and accurately close guest checks; process cash and credit card
payments; properly settle voided checks or complimentary meals.
4. Breakdown, clean and set-up ready to eat items, in the area where the items
has been set (restaurants, bar, pool, IRD, banquets), as per guest request.