Our Call Center Supervisor will manage the Contact Center floor by supervising all of the front line Customer Service Representatives.
You are a resource who answers any questions the CCS's might have pertaining to customer issues or standard operating procedures, and you provide support and leadership throughout the department.
This role is critical for ensuring the team is consistently motivated, well trained and coached, and has high job performance.
The Call Center Supervisor oversees all the work done on a daily basis, and confirms key metrics are reached; if they are not reached, he / she provides direction based on Contact Center best practices.
Current Remote Work Opportunity available for Experienced Call Center Supervisor
Please note- Due to COVID-19, there is a temporary remote work requirement. You must be able to provide a high-speed internet connection and a distraction-free work area.
Hardware (laptop, monitor, headset, keyboard, mouse) will be provided. Ongoing remote work is currently being evaluated.
Essential Duties and Responsibilities :
Required Skills :
If you share our passion to transform every customer interaction into a rewarding long-term relationship, you’ll love our team. Reach out to us now!
Watch your email here’s what happens next :
We look forward to reviewing your application! If your background is a promising fit for the position, you’ll get an email from us within 3-4 business days which will include a link to our online Candidate Assessment.
Why do we request this assessment?
A big reason why UA Brands is such a rewarding place to work and why so many employees thrive here is the extra time we invest during the hiring process.
We want to make sure our potential candidate will be a great addition to our family! This assessment allows us to get to know you better, which also helps you determine if we’re the right fit too.