It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Specific Job Responsibilities :
Responsible for handling technical-support and support related questions for Avalon customers and partners
The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
Accurately logging all interactions via Avalon’s Contact Management System
Achieve call center metrics as defined by the Supplier
Recognize and adjust support approach to accommodate all levels of customer’s experience
Educate customers on support options, and the steps being taken to resolve the issue, including on-line tutorials, in-
store programs and help applications built into the programs
Communicate positively with team members, customers, and other partners
Escalate issues to the appropriate department according to Avalon’s Procedures
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
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