EX Business Analyst
Calle Blancos, CR
hace 6 horas

Do you enjoy solving complex business problems, transforming data into information, and using that information to influence business decisions?

Are you able to form a picture and tell a story based on what the numbers are saying? Do you have experience joining data sets from disparate sources in order to create a holistic view?

If so, this opportunity may be for you.

Amazon Employee Services is recruiting for a Business Analyst to be part of a global inter-disciplinary team. This role will allow you ownership of the design and execution of data management, reporting, and auditing processes.

You will support two independent, but cohesive groups of escalations investigators and insights program managers. You will provide the reporting and analytics required to derive insight from escalations, audit case management processes, analyze case metrics, and demonstrate ROI.

You will provide light front-end administration and process improvement input for various technology platforms.

Key Responsibilities :

  • Research, identify, gather and curate data from multiple sources to provide a more complete picture of our outputs
  • Analyze data and metadata to identify trends and insights
  • Develop reports and dashboards that are both statistically rigorous and compellingly relevant; own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc.
  • to drive key business decisions

  • Design and influence operational best practices for reporting and analytics to ensure data quality and data integrity
  • Prepare and deliver business reviews to senior management, make recommendations for new metrics and reporting strategies, develop and iterate KPIs
  • Coordinate with Escalations and Insights program owners, service partners and other stakeholders to collect and appropriately represent information about HR escalations cases
  • Identify root causes of data issues and develop solutions
  • Support the case management systems and other infrastructure that allow your colleagues to operate efficiently
  • 3+ years of experience in analytics, business analysis, data science or similar job function
  • Experience working with SQL, VBA, Excel, Access
  • Experience with Redshift, Dynamo DB, ETL
  • Experience with tools like Tableau and QuickSight
  • Experience in working with large datasets
  • HR data experience
  • Database and data warehouse knowledge
  • Bachelor’s degree in Computer Science, Mathematics, Science, Finance, Information Systems or related technical field
  • Enthusiastic team player with a strong drive to create a positive work environment
  • Excellent interpersonal skills with the ability to effectively convey complex information
  • Excellent communication skills, ability to simplify complex topics for broad audiences
  • Proven problem-solving skills, project management skills, business analysis skills, attention to detail, and exceptional organizational skills
  • Ability to deal with ambiguity and competing objectives in a fast-paced environment
  • Experience in scripting languages like Python, Perl, Shell script
  • Experience with NLP Platforms like Luminoso Daylight
  • Experience developing custom reporting solutions
  • Ability to work with business owners to define key business questions and build data sets that answer those questions
  • Experience with case management systems like Salesforce Service Cloud, Siebel, Remedy
  • Experience with HCM Systems like PeopleSoft, Workday, Oracle
  • Experience with SharePoint, OneNote, Quip
  • Agile and Waterfall project management skills
  • Experience with project management platforms like Playbook, Amazon Projects, Jira, Rally
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