Inside Sales Account Manager LATAM
emerson
San Jose de Costa Rica, San Jose, Costa Rica
hace 1 día

Description

The Inside Sales Account Manager builds and maintains relationship with external customers while providing complex product solutions and services.

Duties and Responsibilities

  • Initiate, build and maintain relationships with customers by providing complex product solutions and services.
  • Inside Sales functions as a liaison between support teams and Sales Managers handling to fulfill issues related to sales processes.
  • Promote the customer’s products and services for business partners via phone, email and other channels as required
  • Plan promotional strategies and events with customers
  • Negotiate special and standard pricing with customers
  • Achieve quarterly and annual sales targets
  • Register all relevant information captured during customer interactions in CRM tools
  • Handle customers’ incoming requests, provide necessary support, and provide proposals based on customer specified information
  • Understand and fulfill all regulations of the internal policies of the company
  • Understanding different teams processes to provide software licensing and hardware assistance through different platforms
  • Requirements

  • Bachelor’s degree and 3 to 4 years of previous customer service, account management and inside sales experience
  • Previous customer relationship management experience
  • Proficient end-user IT skills including MS Office, Outlook and Oracle
  • Desired Characteristics

  • Creative and innovative personality
  • Sales mindset and able to product smaller deal proposals
  • Ability to provide excellent customer service, customer-focused approach
  • Result-oriented personality and capability to overcome obstacles
  • Effective and professional verbal and written communication both with internal and external customers
  • Ability to work in a team or individually if required
  • Ability to work in a team or individually if required
  • Ability to speak fluent English. This position will be supporting LATAM and will need to work the hours in which they support.
  • Portuguese is a must
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