Field service training and competency planner MX and CAM
Schneider Electric
San José, CR
hace 1 día

Job Description

Field service training and competency planner MX and CAM-007E7D

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries.

From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Great people make Schneider Electric a great company.

The Field Services training and competency Planner is responsible for scheduling the training of Field Services operations at training sites.

This role ensures that competencies are available in respective tools, to the Field Services execution workforce and the qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization.

This role interacts with the training administrators’ centers, and other company collaborators, so the Field Services Planner must have strong communication skills.

Activities and responsibilities

  • Check / enrich Competency tool to be scheduled Schneider systems
  • Prepare / prioritize the training according with demand of planning and installed base
  • Optimize resources according to the training plan calendar
  • Communicate proactively
  • Animate / Participate to regular meetings with Field Services Execution team and Global Field service team (Short Interval Meeting, Sales & Operations Planning), building training plan based on weekly / monthly dashboard (anticipating internal / external training needs).
  • Key Success Factors
  • Good interpersonal communication and relationship with others (collaborate, convince)
  • Understand and communicate training plan and Term & conditions to FSR
  • Understanding of impact of training of the FSR on safety, Profit & Loss
  • Proactive communication with internal and external clients
  • Minimal Technical knowledge on Schneider products.
  • Qualifications

  • Education and skills
  • Strong Customer orientation mindset
  • Knowledge of Schneider Field Service Business preferred
  • Knowledge and experience in assignment of training plans
  • Open to stablish strong relationship with multicultural and global people
  • Expertise in MS Office Applications
  • Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills
  • Knowledge of Schneider Field Services Business preferred
  • Experience in Customer Care Center preferred.
  • English spoken intermediate-advanced
  • Willingness to learn new competencies (Technical, Digital, soft skills )
  • Collaborative attitude with internal entities
  • Use all digital tools designed for SE FSR
  • Leadership attitude and teamwork
  • Education and Other Required

    qAssociate technical degree in customer care, electrical, electromechanical or administrative agent support functions (1-2 years experience)

    q2 or more years equivalent experience in a related field, or equivalent combinations of education and experience

    q English as second language (intermediate to advanced degree)

    We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners.

    We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

    We’re looking for people with a passion for success on the job and beyond. See what our people have to say about working for Schneider Electric :

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