Amazon is seeking an experienced Benefits and Pension Support Specialist to join our Global Benefits Support Specialist Team within the Human Resources organization.
This role will partner extensively with internal stakeholders and external partners to develop and execute against a multi-
year roadmap for benefit administration support across Canada and LATAM region. As an individual contributor, strong project management skills are critical to this role, as well as proven abilities to help design and implement tools / processes and / or data collection mechanisms and generate reporting.
The ideal candidate will be able to work independently, will be innovative, an effective communicator, have a desire to participate in change, and appreciate a dynamic environment with rapidly changing priorities.
We are seeking someone with a demonstrated history of successfully owning and managing large, complex problems and engaging with cross-
functional teams, and numerous stakeholders, directly and through influence.
Project Management : Responsible for transition of existing and launch of new benefits and pension administration processes / programs across Canada and LATAM.
Standardizing processes based on local plans, regulations and requirements; aligning recommended processes with IT solutions (for example, Benefits tool);
and facilitating approval from stakeholders. Responsible for supporting cyclical benefits and pension events and activities, such as enrollments, renewals, reporting and reconciliation.
Continuous Improvement : Own overall service quality at process level. Define and monitor benefit and pension administration critical to quality (CTQs) metrics, perform root cause analysis on defects and implement remediation;
own continuous improvement strategy.
Customer Service : Manage employee escalations, exceptions and appeals and provide advice and monitor resolution on full range of benefit and pension related topics.
Vendor and Audit Management : Manage outside vendors performing benefit administration services for Amazon. Certify periodic audits.
Work closely with a local HR team, payroll, HR Shared Services, providers and vendors ensuring that the benefits administration is delivered consistently, and in line with contract / legal requirements.
Periodic Global business travel may be required.
Bachelor’s degree in business, finance, HR or related field
4+ years of relevant program management experience, with working experience on benefits
Exceptional communication. Fluent verbal and written English language skills
Proven experience on working on Benefits programs.
Demonstrated ability to achieve program success through influence and partnership from design to delivering of initiatives
Excellent written and verbal communications skills with ability to interface with all levels of the organization and demonstrated ability to influence decision makers
Deep understanding and experience in delivering high levels of customer service
Highly organized, able to prioritize and work under pressure on a number of projects / initiatives at the same time in a rapidly growing environment
Strong data analysis skills; the ability to extract and synthesize data in order to make data-backed business decisions
Ability to develop ad-hoc reporting to meet specific business needs and inquiries
Successful record of building operational processes and procedures, continuously improving programs and efficiencies
Experience managing large-scale employee benefit or pension administration programs, associated vendor management, and program development and delivery
Exceptional analytical skills, including proven abilities in process development and data management, financial accounting, reporting, auditing and reconciliations, and strengths in reporting and communicating data and trends to business leaders