Analyst, OTC Contributor Relations
Lagunilla de Heredia, Costa Rica
hace 6 días

Description :

Project Summary and Position Overview : (A detailed description of the Project and what the Position entails must be included)

The Analyst, OTC Contributor Relations will have two primary mandates :

1. Partnership with and support of the region's Contributor Relationship Managers to aid in the onboarding of new real time data contributions

2. Expert-level support of Refinitiv's existing content contributors.

The Contributor Relations Analyst will be responsible for supporting the Contributor Relations Managers in the maintenance of relationships with multi-

level contacts across real time contributed data pricing, including the onboarding and support of financial institutions in providing data contributions to Refinitiv’s products.

Day-to-day workflow will include customer service for multiple data contributors, acting as a liaison with various internal operations teams, and other supportive activities as necessary.

The ideal candidate will have a solid background in finance and excellent communication skills.

Essential Day-to-Day Responsibilities :

  • Support relationships with data contributors through regular contact via email and phone
  • Assist in the onboarding of new contributed data to expand the contributor base of real time data
  • Provide reactive customer support to existing contributors
  • Work with our Contributor Operations team in response to customer questions regarding pricing levels and data classification
  • Participation in global projects focused on the improvement of our contributed data records and coverage
  • Additional Information : (e.g. Shift Resource, % work that is development vs. maintenance, etc.)

    Qualification : Education :

    Education :

    BA / BS Business, Economics or related field

    Required Skills (Must have), Necessary industry Experience & associated number of years of experience :

  • Knowledge of financial market fundamentals or financial information services, with a concentration in OTC pricing
  • Superior written and verbal communication skills / excellent interpersonal skills
  • Proactive work ethic
  • Experience with Microsoft Office (Word, Excel, Powerpoint)
  • Customer focused outlook
  • Fluent in both Portuguese and English
  • Desired Skills (Nice to have in addition to the Required Skills), Necessary industry Experience & associated number of years of experience :

  • Knowledge of the finance or financial information services industries
  • Familiarity with one or more financial information platforms (e.g., Thomson One, Eikon)
  • Any Certifications Required :


    The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

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