Are you Interested in Azure Cloud cybersecurity and do you want to empower every person and every organization on the planet to achieve more?
Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?
If you love talking to and learning from customers and are excited about working with and learning from great technical minds, we want to talk to you.
In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and share knowledge with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.
Our culture is built around attributes that drive our every decision and our every action. And as a security support engineer , you will be an elite member of a customer-obsessed security support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security products such as :
You have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more.
You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun.
You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution.
You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business.
In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience.
When you don’t know the answer, you swarm with other engineers at Microsoft to come up with a solution quickly, and you aren’t afraid to ask questions and learn new things daily.
You don’t let anything block you in the pursuit of a world class customer service experience for our customers.
and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables.
You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix.
Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results.
You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for
employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.