Technical Project Manager IIShare Technical Project Manager II
Akamai
Costa Rica Costa Rica, San Jose
hace 3 días

Job Description

Do you relish the prospect of providing end to end support across multiple product suites?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our prestigious Professional Services team

Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients.

We collaborate to solve problems, innovate to provide creative solutions and work to continuously improve for our customers and our team.

Become a trusted advisor

As a Technical Project Manager, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions.

In a high-impact, fast-paced environment youll be project managing, problem-solving and building close relationships with customers across many industries.

As a Technical Project Manager II, you will be responsible for :

  • Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team
  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
  • Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
  • Communicating with internal, external customers and partners to share information and deliverables
  • Do what you love

    To be successful in this role you will :

  • 5 years of relevant experience and a Bachelors degree in Computer Science, or related field or its equivalent
  • Demonstrate experience in a customer-facing role within the information technology industry
  • Show some experience of managing and delivering technical customer projects successfully
  • Show understanding of network, web performance, and application / network security technologies / architectures as well as project management methodologies
  • Demonstrate experience in managing multiple priorities
  • Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
  • Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment
  • Work in a way that works for you

    We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

    We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

    Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavours
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

    About us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

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