SQL Query Specialist
Heredia, CR
hace 2 días
source : DirectEmployers Association
  • Role Purpose :
  • Provide onboarding support for Ascend platform, Tier 2 support, escalation management, project management and services to improve overall client experience on Ascend products and services.
  • Client interactions would progress from standard troubleshooting to overall solution recommendations. *Major Job Functions : *

  • Provide user account maintenance (add / delete / update) service for client
  • Serves as project coordinator for program scheduling and fulfillment.
  • Conducts final quality analysis on projects, reviewing accuracy of output.
  • Support implementation and testing of automation and process improvements
  • May participate and provide input to the design and testing phases of new projects
  • Client interaction will be based on email responses to client submitted tickets. *Requirements : *
  • 1-3 years of relevant experience in technical support.
  • Advanced oral and written English communication skills (B2 , C1).
  • Good organizational and project management skills.
  • Good customer service skills.
  • Good ability to work independently and in a team environment.
  • Good analytical and problem solving skills.
  • Good SQL scripting knowledge.
  • Basic to good Mainframe / SAS knowledge.
  • Basic knowledge of computer systems, networks and cloud based technology.
  • Basic understanding of systems capabilities, software platforms and processes.
  • Basic knowledge of PC office software tools.
  • Experience working with internal customers.
  • Basic understanding of the US banking, lending, and credit industries.
  • Knowledge of consumer credit policies, procedures and regulations highly preferred.
  • Knowledge of Experian products and systems preferred.
  • Bachelor Degree in Computer Science, Information Systems, or Management Information Systems; or equivalent certifications and experience preferred.
  • Proven previous job stability, including maintaining long-term work relationships with former employers.
  • Must be able to clear the company's pre-employment screening. *Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner.
  • Job : Customer Service* Organization : CIS* Title : *SQL Query Specialist* Location : *Costa Rica-Heredia-Heredia* Requisition ID : *197034*
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