Account Manager – Search Engine Marketing
Adobe
San Jose
hace 3 días

The Opportunity

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more relevant.

We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day and who harness the power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in encouraging leaders throughout the organization.

Adobe is growing and finding new ways to harness the potential of its software and people in a developing digital world.

The Role

Adobe Advertising Cloud is looking for an Account Manager (AM) to drive active use and value realization on the technology investments of our customers.

AM is responsible for strategic development and day-to-day management and optimization of our clients' paid search programs, with the main goal of driving our clients' business / ROI goals.

AMs are responsible for ensuring the overall success for a portfolio of accounts and are adept at building a consultative relationship with the key leaders within that portfolio.

You will act as a trusted partner to our customers and build positive relationships, help your customers understand how our products and solutions work to help drive usage, and ultimately ensure they realize value from their investment.

The Account Manager should be a leader, forward-thinking, analytical, creative, detail-oriented and a team-player.

Required Outcomes Include

Ability to learn, work in and speak to the Advertising Cloud technology within the first three months of employment. Demonstrate client satisfaction with 90%+ renewal rate.

Work with clients to provide internal forecasts between 90 110% accuracy. Utilize a 90-day plan for each managed service client to ensure continual progress on account(s).

Delegate tasks appropriately. Ensure client goals are being met. Compile quarterly reviews and present to client team members, including C-level executives.

Demonstrate a strong knowledge of the Ad Cloud technology, the client's business, on-going strategies and future recommendations.

Demonstrate strong presentation and communication skills. Maintain up-to-date knowledge of our related technology and be able to clearly articulate business value Own the client relationship.

Be the main day-to-day contact for the client, answering questions, setting direction, reviewing performance, leading calls and making recommendations.

Minimum Job Qualifications :

  • BA / BS required
  • 3-6 years’ client services experience managing digital marketing accounts
  • Background in Search Marketing / SEM / PPC
  • Advanced working knowledge of Excel (e.g. pivot tables and v-lookups) and PowerPoint a must
  • Background in Performance Display Advertising (including Video) or Social Media, a plus
  • Experience working with third party technologies, a plus
  • Experience in quantitative analysis of marketing results
  • Team player who is highly organized, detail oriented, proactive, analytical and creative
  • Capable of handling multiple ad hoc requests
  • Excellent written and oral communication skills
  • Proven history of self-direction and ability to meet deadlines through solid time management
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