Infutor Data Solutions is the expert in Consumer Identity Management and Identity Resolution, offering award-winning solutions to a variety of brands and martech firms.
These world-class data solutions enable businesses to most accurately identify key consumer information, powering them to make critical, strategic business decisions.
We do this through access to the most comprehensive and accurate data, provided through powerful and flexible technology, giving businesses extensive insight into the core of their business.
Infutor's data solutions drive essential business functions in identity verification, fraud and risk, marketing, analytics, multi-media, and compliance applications.
Our company of rapidly-growing data, technology and analytics leaders is looking for a Customer Support Specialist to join our team that has recently been recognized as :
Inc. 5000 Fastest Growing Companies in the US
AdWeek Top 20 Fastest Growing Solution Providers
Martech Breakthrough Award Winner for Best Contact Database Solution
Infutor’s headquarters are located in Oakbrook Terrace, IL. with office in San Rafael de Escazú, Costa Rica.
Position Summary :
As a Customer Support Specialist, you will provide front-line problem solving and triage directly to customers. Your responsibilities will be focused on answering customer questions related to standard product usage, technical assistance on data related inquiries, troubleshoot common problems that include connection problems, slow performance, inabilities to access data, data inaccuracies, and other inquiries via the phone or email.
Conduct periodic status checkpoints with customers on outstanding issues to ensure customer satisfaction
Provide analysis, repair and reporting related to Infutor products
Provide effective, efficient customer service in a professional and courteous manner
Collaborate cross-functionally within Infutor to analyze and respond to technical problems
Escalate issues to the proper level and department when necessary.
All other duties assigned
Associates or Bachelor’s degree in Business, Computer Science, Engineering or related field
Two or more years of experience in Technical Support in a fast-paced environment
Advanced technical skills with experience in Microsoft applications (Office, Word and Excel)
Strong verbal and written communication skills.
Working knowledge of SQL and relational databases scripting
Effectively organize, prioritize, multi-task, and time manage workload. Must be able to handle multiple projects at once with a strong attention to detail.
Proven ability to build rapport and relationships.
Maintain discretion in working with sensitive and confidential information.
Exceptional customer orientation and collaboration skills.
Ability to work confidently and independently; escalate issues and decisions when appropriate.
Ability to effectively handle challenging situations with poise, tact, and patience while demonstrating a sense of urgency.
Have interest in learning new things and overcoming challenges
Have self-motivation and pride in your work
IT’S BE GREAT IF YOU HAVE :
Experience in Salesforce
Experience in supporting data products
Flexible Work Environment, Including Remote Work Options
Great career growth opportunities by joining an industry leader and continuing to advance Infutor proprietary technologies.
Work from home
Training Opportunities through our tuition assistance program (TAP).
Excellent work environment.
Working for a cutting-edge technology organization with intelligently defined strategic goals, sophisticated products and high growth.
Ability to introduce your own views.
Ability to constantly enhance and improve products.
Have a clearly defined career growth track with enough flexibility to pave your own way.
Food Stipend and Internet Stipend
Private medical insurance
Employee Referral Bonus Program
Peer Recognition Awards
Corporate-sponsored Activities & Events Year Round
This is a great opportunity to join a fast-growing team of data experts at an award-winning company!