Customer Care Specialist Remote Opportunity
Uniform Advantage
Belén, Costa Rica
hace 20 horas
source : Computrabajo

Youll handle one of our companys highestprofile and most important roles serving as the caring advocate our customers rely upon to help them resolve their concerns.

UA Brand customers will contact you via Chat, Email and Phone seeking your expertise. Youll strive to resolve complex situations to ensure customer satisfaction and provide a one contact resolution.

Your mission to continue strengthening the UA Brands reputation for service excellence in our Contact Center. Our ideal Customer Care Specialist isEntrepreneurialdriven Youre always striving to achieve better resultsnever satisfied with good enough.

You look for opportunities to improve our process or procedures, to further improve the customers experience.Selfmanaged You take the initiative to do whats needed solve problems follow up on all promised tasks and continuously improve your results.

Teamoriented you enjoy being part of a closeknit work team and helping coworkers succeed.Calm under pressure You know how to soothe a frustrated customer and transform a negative experience into a positive brand win.

You handle multiple demands and extrabusy workdays without losing your focus or cool. Essential Duties and ResponsibilitiesAnswering incoming customer questions or concerns researching any needed issues and taking full ownership for responding back to customers with resolution to their problem within the time limit specified by company policy.

Handling sensitive or confidential customer data in a professional, responsible manner.Providing quality service and support with billing, order placement and modification refunds system troubleshooting or other service scenarios.

Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company.

Completing any special project assignments and assisting other departments during lower customer contact periods.Required SkillsExceptional listening, verbal and written skills you get along well with many different or strong personalities.

Organized and detailoriented, with good time management skills.Strong decision making and analytical abilities.Willingness to work per flexible US working hours, Holidays and occasional overtime when needed.

Proven work ethic and team player mentality.Exceptional listening, verbal and written communications skills in English are a mustRequired ExperienceStrong exposure to international phone calls, emails and chat process, preferably US Process.

Minimum 2 years of Call Center phone support experience supporting a US Retail and or ECommerce platforms.40 WPM typing speed minimum.

Candidates possessing exposure to US Retail and or ECommerce Chat and Email Process will be given highest preference. Workspace RequirementsA quiet, private, distractionfree work environment without any conflicting responsibilities during your scheduled work shift.

Bolsa de trabajo Costa Rica ofrecemos puesto de Customer Care Specialist para el sector de CallCenter Telemercadeo en la empresa Uniform Advantage de Belén.

Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo.

Tipo de empleo Tiempo Completo.

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