Responsible for the deployment, ongoing effectiveness, and service delivery automation of controls and defenses to ensure effective security of company technology and information systems.
Implements processes and methods for monitoring health of security controls. Involved in evaluation within and outside the organization to ensure compliance with standards and currency with industry security best practices.
May participate in the evaluation and selection of security applications and systems. Makes recommendations and assists in the implementation of changes to work methods and procedures to make them more effective or to strengthen security measures.
May be internal or external client-focused and works in conjunction with a global security delivery team.
Duties and Responsibilities
Provide Level 1, 2 and Level 3 technical support to Experian clients, interacting with outsourced suppliers and vendors as needed
Resolve client incidents based on mutually agreed upon SLA, severity and priority
Meet or exceed SLA requirements of customers
Quickly reply to client specific queries regarding issues
Able to test and replicate issue with trace cause of the problem
Isolate client specific issues and server specific problems
Participate in team meetings
Participate in client meetings to advise where necessary
Maintain Issue and Incident Knowledgebase
Provide client specific application training where necessary
Generate quarterly health reviews and advise clients
Understanding of the CRM - Customer Relations Management industry a plus
Education and / or Work Experience Requirements
At least 5 years of experience in information security
Bachelor’s degree in Computer Science, related field or equivalent experience.
CISSP, CISM, or equivalent certification preferred.
Advanced knowledge of desktop and server security applications. Experience managing antimalware (signature, reputational, and behavioral / adaptive controls) across network, endpoint, distributed, and cloud workloads
Experience managing vendor relationships, including contract negotiation and support escalation. Self-Motivated, ability to engage with vendors to research and resolve security findings.
Current on industry best practices in assigned product area
Advanced problem solving and analytical skills (troubleshooting and diagnosis)
Advanced communication skills in working with regulators to responding to regulatory requests from Regulatory Examiners
Understanding of TCP / IP Networking including Windows / Linux system level network troubleshooting skills
Knowledge of various remote connection methods, RDP, Putty, Telnet, SSH, SFTP Understanding of ITIL support processes
Experience automating control testing, alerting, and remediation and with security orchestration and automation response services with endpoint and workload controls and fitness hardening a plus
Experience assessing processes and developing improved methods (through automation, tooling, or process improvements) to drive efficiency or effectiveness improvements
Able to work independently and efficiently to meet deadlines
Maintain professional and cordial relationship with clients
Able to work with internal and external teams on a regular basis
Able to work in high pressure situations
Excellent communication (oral, written and electronic)
Willing to take ownership, good team player
Flexible attitude and availability to work outside regional working hours to support global business
Experian is anEqual Opportunity Employer. Anyone needing accommodation to complete theinterview process should notify the talent acquisition partner.
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