MDM Senior Analyst
Stryker
Heredia, Heredia, CR
hace 2 días

Position summary :

The Senior Analyst, Customer MDM is responsible for managing workflows involving customer master data creation / updates, process improvement and maintenance within the relevant ERP system.

High level of accuracy and attention to detail is required.

Essential duties & responsibilities : (detailed description)

  • Provide advanced thought process of customer information and how it ties back to the divisional software applications.
  • Serve as a key process and system resource for matching cross divisional Customer Master Data to third party resources
  • Answer and understand complex questions related to customer stewardship while maintaining positive customer experiences
  • Analyze, research, and resolve complex customer matching issues of a broad scope using independent judgment
  • Collaboration with divisional functional teams, both locally and globally, to ensure project(s) success to meet short and long term goals and needs.
  • Assist Accounting and Customer Service Department employees in the completion of their duties by providing training and technical support where needed to gain understanding of customer master data.
  • Must be able to observe, manage and correct customer divisional master data inconsistencies within multiple ERP systems (e.
  • g. in the numbers, printed word, report appearance, etc.)

  • Ability to research and offer resolution to processing issues that demonstrate competence in system navigation and processes in order to assist in testing new processes
  • A subject matter expert that may act as an interdivisional resource for a project or assisting in the project completion.
  • Support stakeholder SLA’s and work to provide KPI’s
  • Education & special trainings :

  • Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
  • Fluent spoken and written English. Any other language is a plus
  • Must have excellent verbal and written interpersonal communications skills
  • Excellent analytical skills
  • Exceptional skills in applicable Microsoft software programs
  • Business Intelligence tools preferred (Microsoft reporting, PowerBi)
  • Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
  • Must be able to organize with the ability to prioritize work and keep accurate and detailed records
  • Must have excellent time management skills with the ability to use independent judgment effectively
  • Must be able to understand and work within complex interdivisional procedures and policies
  • Qualifications & experience :

  • Minimum of 5 years of relevant experience required maintaining master data records (customer master preferred)
  • Physical & mental requirements :

  • Ability to work well with cross-functional teams and multi-task
  • Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Computer or technical knowledge
  • Effective problem-solving skills
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