Position summary :
The Senior Analyst, Customer MDM is responsible for managing workflows involving customer master data creation / updates, process improvement and maintenance within the relevant ERP system.
High level of accuracy and attention to detail is required.
Essential duties & responsibilities : (detailed description)
Provide advanced thought process of customer information and how it ties back to the divisional software applications.
Serve as a key process and system resource for matching cross divisional Customer Master Data to third party resources
Answer and understand complex questions related to customer stewardship while maintaining positive customer experiences
Analyze, research, and resolve complex customer matching issues of a broad scope using independent judgment
Collaboration with divisional functional teams, both locally and globally, to ensure project(s) success to meet short and long term goals and needs.
Assist Accounting and Customer Service Department employees in the completion of their duties by providing training and technical support where needed to gain understanding of customer master data.
Must be able to observe, manage and correct customer divisional master data inconsistencies within multiple ERP systems (e.
g. in the numbers, printed word, report appearance, etc.)
Ability to research and offer resolution to processing issues that demonstrate competence in system navigation and processes in order to assist in testing new processes
A subject matter expert that may act as an interdivisional resource for a project or assisting in the project completion.
Support stakeholder SLA’s and work to provide KPI’s
Education & special trainings :
Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
Fluent spoken and written English. Any other language is a plus
Must have excellent verbal and written interpersonal communications skills
Excellent analytical skills
Exceptional skills in applicable Microsoft software programs
Business Intelligence tools preferred (Microsoft reporting, PowerBi)
Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
Must be able to organize with the ability to prioritize work and keep accurate and detailed records
Must have excellent time management skills with the ability to use independent judgment effectively
Must be able to understand and work within complex interdivisional procedures and policies
Qualifications & experience :
Minimum of 5 years of relevant experience required maintaining master data records (customer master preferred)
Physical & mental requirements :
Ability to work well with cross-functional teams and multi-task
Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
Computer or technical knowledge
Effective problem-solving skills