Magento Customer Success Engineer
San Jose
hace 4 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Make it an Experience. Adobe Managed Services provides its global customers with a best in class managed cloud offering. The Adobe Experience Cloud brings together all of your marketing tech in a single place, so you can do everything from managing your content and delivering email campaigns to automating your ad buying and measuring your success.

One integrated approach for one seamless experience.

As an ever growing list of the who’s who of global Fortune 50 and 500 companies move to and expand their business operations on the Adobe Experience Cloud.

Adobe Managed Services is on the hunt for exceptional technical talent that can help shepherd these household brand names on their journey to the cloud.

Adobe Managed Services is a small, yet fast growing team that positions itself as a centre of operational excellence for it’s customers.

Sitting between our customers, the Adobe Experience Cloud, Public Cloud Services and third party application developers.

The mission of the team is to help customers succeed through all stages of operations. From onboarding and project scoping to development and release cycles and of course stable, scalable and well maintained daily enterprise operations.

What you’ll do

  • You will be assigned as a dedicated technical contact for 5 to 7 enterprise customers who will be in varying states of onboarding to the Adobe Experience Cloud.
  • Responsibilities include implementing and supporting standard deployment methodologies, managing custom integrations, bridging communication with customers, third party providers, project management, internal engineering and automation engineers

  • Be a trusted technical advisor to enable customers to apply our tools to achieve their business objectives by providing resources to answer customer'
  • s questions, identifying needs for account customisation and working with sales, provide further implementation where applicable and ensure that every customer contract is renewed

  • Oversea the customer’s interaction with Adobe to ensure that requests for technical support and professional services are coordinated and where appropriate resources engaged
  • Work with the global Managed Services team to enhance and grow our operational processes, technical architecture development, automation improvements and consistency in global service delivery
  • Become your customer’s advocate within the greater Adobe organisation. Representing them and their needs with respect to problem resolution, product development and feedback.
  • What you’ll need

  • Passion for customer service and experience and have demonstrated past experience with customer centric roles and organisations
  • Strong and consistent track record of successfully managing customer relationships and technical projects with an excellent work ethic and leadership skills
  • Self motivated and passionate about exceeding customer expectations and an understanding of enterprise internet business models and online processes, terminology, concepts and strategies
  • Excellent social, presentation, and interpersonal skills, both verbal and written
  • Ability to deal with change and excel in high stress situations, be self managed, responsive and dedicated to customer success
  • Bachelor’s degree in Business Management, Information Systems, Software Engineering or similar
  • Basic qualifications

  • Strong experience with AWS and Azure
  • Strong knowledge of Linux, HTTP, Apache and Internet Content Delivery
  • Strong knowledge of Linux, Docker, Kubernetes (AKS / EKS), PHP, MySQL, Redis, Java, Chef and CDN (CloudFront, Akamai, Fastly) services.
  • Experience with Enterprise Commerce software (Demandware, SAP Hybris, Shopify), Adobe Magento a strong plus
  • Experience with long term operation, monitoring (New Relic, Nagios, Splunk) and upgrade of Enterprise software a plus.
  • Exceptional trouble shooting and technical deep dive capability
  • Experience with long term operation, monitoring and upgrade of Enterprise software.
  • Highly regarded qualifications

  • Master’s degree or other advanced education
  • Prior account management and / or project management experience with Fortune 500 clients
  • Knowledge of and experience with digital marketing technologies
  • Prior experience with customer success in a SaaS, or Managed Services company
  • Experience using digital marketing products and FSI vertical experience
  • Experience with enterprise content management systems
  • Consulting and / or technical training experience.
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