Continuous Improvement Manager –Black Belt
TMF Group
Santa Ana, San José, Costa Rica
hace 2 horas


TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.

We provide legal, financial and employee administration through TMF Group’s teams in 120 offices.


Over the past two years, we have been deploying a digital backbone to establish consistency in processes, controls and systems.

As our operations mature, we are looking for an experienced Continuous Improvement leader to build Lean Six Sigma capabilities throughout the organization and to drive ongoing improvements in service quality and cost.

This is a new role, reporting to our Global Continuous Improvement Lead, working across our global footprint. The role will need to partner and coach our 40+ operational excellence team members to deliver improvement initiatives.

The role will be focused on three main outcomes :

  • Build Lean Six Sigma skills across delivery and operational excellence teams, through formal training and ongoing coaching
  • Deliver measurable improvements in the cost of delivery
  • Deliver measurable improvements in the quality of our service
  • The successful candidate will need to work with our market leader to agree a clear plan to deliver on these outcomes :

    Key responsibilities :

  • Establish a continuous improvement methodology and approach for TMF Group
  • Train Operational Excellence staff to become black belts, green belts and yellow belts
  • Deliver Lean Six Sigma training to client delivery teams, to build continuous improvement across our teams
  • Manage a team of three (master) black belts who will be responsible for : Defining, embedding and reviewing operational metrics to help client delivery teams identify and drive areas of improvementCoaching delivery and operational excellence teams to identify and deliver improvementsCommunicate successes and ensure they are shared across the business
  • Key requirements :

  • 8+ years of experience driving continuous improvement at scale
  • Black Belt, with accreditations to deliver certified training to others
  • Experience in leading continuous improvement within a global, professional services and / or financial services firm
  • Value focused, ensuring that improvement deliver shareholder value
  • Highly collaborative, able to build relationships across the globe
  • Multicultural background, with experience delivering change with different cultures

    Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy.
  • Make an impact

  • You’ll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.
  • A supportive environment

  • Strong feedback culture to help build an engaging workplace.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
  • Ready to put yourself on the map?

    Join #oneTMF

    Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación