Our Organization : Do you have a passion for Cloud Services? Do you want to be a key technical leader in a rapidly growing & profitable "Enterprise" cloud service?
Does building the Services infrastructure of a cloud service excite you? If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive the evolution of Microsoft Azure Support while keeping customer satisfaction as the top priority! This is an opportunity for you to be constantly learning as the Platform expands to provide broader capabilities to our customers, enable customers using a service rather than on premise Microsoft products, and to work in collaboration with multiple Microsoft teams inside of Customer Service & Support (CSS), Engineering and Operations teams.
Our Culture : Our culture is built around attributes that drive our every decision, and our every action.+ Customer obsession - Our people are relentless in the pursuit of truly exceptional customer experiences that are easy, insightful and trusted.
Our Role : Support Engineers (SE) serve as frontline technical resources for Microsoft premier, unified, and Azure Rapid Response customers and partners via phone, email, chat or web.
They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers.
You will be part of a team responsible for providing an outstanding technical support experience to our business customers.
From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team.
Responsibilities Responsibilities include : + Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers.
may involve writing code.+ Acquire & coordinate resources from other groups as needed to resolve customer issues.+ Manage hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved.
Qualifications Required Qualifications : + 3+ years of technical customer support experience or software development experience+ 3+ years of technical experience in the following : + Knowledge of the .
NET Framework and how to develop # and VB.+ Knowledge of MVC frameworks, particularly + Knowledge of IIS configuration and how HTTP requests are handled by IIS.
Preferred Qualifications : + BS in computer science or engineering preferred+ Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
Soft Skills : + Technical Leadership - handle technically challenging and politically sensitive customer situations+ Strong communications skills - excellent spoken and written English communication skills and the ability to present complex technical issues clearly and concisely to a general audience+ Ability to understand the customers best interests in terms of problem impact+ Passion for technology, problem solving, and customer supportability+ Ability to discovery, recognize and assess alternate solutions to a problem+ Ability to drive discussions remotely with authority+ Ability to work collaboratively+ Logical and Critical thinking+ Ability to develop and nurture relationships over long distances and remote technologies like Teams+ Ability to deal with ambiguityAbility to meet Microsoft, customer and / or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Your shift can vary according to business needs. Examples : Monday to Friday, any working hours from 6am to 6pm Pacific Time, or weekend coverage depending upon business needs.
Please note that shifts might change according to business needs. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed.
This position may require you to work a rotational On-Call schedule, evenings, weekends and holiday shiftsMicrosoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https : / / ) .
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.