Senior Customer Success Engineer
Citrix Systems
San Francisco, Costa Rica
hace 3 horas

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device.

Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device : YOU!

What we're looking for :

We are looking for an outstanding Senior Customer Success Engineer to join our Customer Success collaborative team. Do you have 2+ years of experience are a creative problem solver and want to improve your knowledge on Cloud services?

Then we'd love to speak with you!

Position Overview

As a Sr. Customer Success Engineer, you will provide our Citrix Cloud customers with implementation advice, helping to accelerate on their cloud journey.

Our team is responsible for the successful adoption of all our SaaS products, including Workspace, Apps and Desktops, Networking, Content Collaboration, Endpoint Management, and Microapps.

In this role, we'll set our customers on the right path for their solution implementations, and work with other Citrix teams as the Cloud technical authority.

Primary Responsibilities

Being the Citrix Authority supporting customer's adoption and implementation plans.

Accelerating the onboarding and transition to Citrix Cloud for our Citrix Customers. Driving the quickest time to value within subscription product entitlements.

Providing service expertise and working with internal multi-functional teams influencing product roadmap and the customer vision into a finished implementation.

Delivering value to customers through the rapid execution of outcome-based engagements.

Communicating customer expansion opportunities or potential retention risks to the Customer Success Manager and account teams.

Becoming a Citrix Intelligent Workspace product advocate and playing a key role in the implementation of the Citrix vision.

Basic Qualifications

2-5 years in a high-tech customer-facing role.

Bachelor’s degree in a technical domain (e.g. : Computer Science, Engineering IT) or equivalent experience.

English professional proficiency with excellent verbal and written communication skills to interact in a professional manner.

Ability to optimally deliver and implement technical projects across multiple simultaneous engagements in a customer-facing capacity.

Mid-level knowledge in one or more cloud providers.

Familiar with Identity and Access Management (IAM) concepts in the SaaS space including SAML, OAuth and AzureAD.

Technical skills include : Windows Server 2008R2, 2012R2, 2016, Hypervisors, Active Directory, Group Policy, PKI.

Ability to apply a detailed understanding of API security concepts : OAuth 2.0, Basic Auth, Security Tokens, as well as PII data and authentication.

Preferred Qualifications

Mid-level knowledge of : the OSI model, DNS, DHCP, Web Proxies and SSL VPNs. Prior network architecture or engineering roles.

Knowledge of Citrix products : Virtual Apps and Desktops, Citrix ADC on-premises and cloud service.

Certifications : Networking CCNA or CCNP; Citrix Virtualization and Networking; Azure or AWS or Google Cloud.

What you’re looking for :

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do including how we work.

If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area :

Customer Success Management

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