LATAM Mainframe Platform Lead
Heredia, Costa Rica
hace 5 días

About Citi :

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin.

Our goal is to have our workforce reflect this same diversity at all levels. We are also committed to attracting and retaining women into careers in information technology by leveraging the power of global relationships, collaboration and learning - to build a strong eco-system of women who can provide support and mutual benefit.

What is the Career opportunity we have

At the Citi Technology Infrastructure (CTI) Enterprise Command Center we operate multiple services and technologies and are currently seeking a talented manager to lead our Mainframe platform.

The Mainframe Platform Lead is a key part of the CTI Enterprise Center management Team. As the Mainframe lead you will own a process driven technology operations function providing Service Monitoring, Level-1 Infrastructure Support, and Change Implementation.

This is all done from our state of the art regional Command Center in partnership with the Platform Leads for other services and in collaboration with our other Operations centers.

This role will have a direct reporting line into the global platform head to foster collaboration and consistency.

This position gives a great deal of latitude to self determine organizational and career direction. Being a Technology leadership role it is expected that you will demonstrate competency in the technical discipline and have an operational aptitude to drive process execution and improvement.


In this role you will be responsible for all aspects of the L1-L2 Mainframe team and function within the regional facility.

Responsibilities Include : people management (30+), operational oversight, project management, and process creation / enhancement.

We will work together with other functions to ensure proper execution of processes. This includes direct engagement in incidents and acting as the service owner.

You will have the opportunity to learn about risk and governance in support of audit reviews as well as certifications like ISO 20001 and 9001.

Key to your success will be the acquisition and development of other talented people. We view this as the first priority for our leaders.


  • Possess the necessary technical skills and operational support acumen required to drive critical issues to resolution through direct supervision and / or collaboration with partner organizations.
  • Effective prioritization skills and high energy.
  • Likes to work in a dynamic technology operations environment.
  • Ability to work under stress with conflicting priorities and a fluctuating and potentially voluminous operational workload.
  • Ability to convey technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology.
  • Ability to drive communication between business leaders and IT.
  • Exhibit sound and comprehensive communication and tact skills to exchange complex information with inherent confidence.
  • High sense of urgency and commitment to exceeding customer expectations.
  • Strong personal work ethic that inspires excellence and enthusiasm.
  • Resilient and highly responsive in overcoming adversity.
  • Ability to work through a multitude of challenges / obstacles to achieve the desired end result.
  • Ability and willingness to operate within tightly controlled operational procedures.
  • Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all partners
  • Demonstrated technical competencies and history of increased responsibilities during previous three years.
  • Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base.
  • Strong analytical, organizational, written and social skills.

  • Associates or bachelors degree
  • Good clear communication in English (verbal and written). Spanish a plus. This role will interact with IT management and highly technical engineers.
  • 5+ years of leading teams of technologists preferably in a comparable technology or financial organization on the IBM Z platform-Mainframe for complex configurations and operations
  • 5+ years’ experience in large complex Parallel Sysplex
  • Systems Programming is helpful
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR

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