About Citi :
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.
Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin.
Our goal is to have our workforce reflect this same diversity at all levels. We are also committed to attracting and retaining women into careers in information technology by leveraging the power of global relationships, collaboration and learning - to build a strong eco-system of women who can provide support and mutual benefit.
What is the Career opportunity we have
At the Citi Technology Infrastructure (CTI) Enterprise Command Center we operate multiple services and technologies and are currently seeking a talented manager to lead our Mainframe platform.
The Mainframe Platform Lead is a key part of the CTI Enterprise Center management Team. As the Mainframe lead you will own a process driven technology operations function providing Service Monitoring, Level-1 Infrastructure Support, and Change Implementation.
This is all done from our state of the art regional Command Center in partnership with the Platform Leads for other services and in collaboration with our other Operations centers.
This role will have a direct reporting line into the global platform head to foster collaboration and consistency.
This position gives a great deal of latitude to self determine organizational and career direction. Being a Technology leadership role it is expected that you will demonstrate competency in the technical discipline and have an operational aptitude to drive process execution and improvement.
FUNCTIONAL ROLE & RESPONSIBILITIES :
In this role you will be responsible for all aspects of the L1-L2 Mainframe team and function within the regional facility.
Responsibilities Include : people management (30+), operational oversight, project management, and process creation / enhancement.
We will work together with other functions to ensure proper execution of processes. This includes direct engagement in incidents and acting as the service owner.
You will have the opportunity to learn about risk and governance in support of audit reviews as well as certifications like ISO 20001 and 9001.
Key to your success will be the acquisition and development of other talented people. We view this as the first priority for our leaders.
GENERAL CHARACTERISTICS FOR SUCCESS :
EXPERIENCE & EDUCATIONAL PREFERENCES :
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR