The Procure to Pay Invoice Processing Governance Supervisor is responsible to monitor and supervise our partners invoice processing team and local tier 2 support for the Americas region;
acts as liaison between both organizations. Our Partners governance includes but is not limited to : access management, work instructions maintenance monitoring and issue log, metrics monitoring.
This position will be required to maintain a high standard of performance ensuring all entries into the SAP system are timely completed and accurate.
This position governs invoice processing requirements, internal controls and policies to release local and international payments;
requires experience in different bank platforms, policies, payments procedures to ensure the proper quality of services and accomplishment of the service level agreement.
Invoice Processing Governance Supervisor will be also responsible to assist Procure to Pay management team in implementing and executing strategic and tactical plans as well as people management and development.
What it does?
Our Partners system access administration
Monitors Our partners operational volumes, metrics and Service Level Agreements monitoring and analysis
Collaborates with various internal organizations to resolve process and / or technical issues across multiple process and systems
Identifies opportunities, plans and executes process improvement
Closely monitors compliance with company policies and procedures; and, supports company mission, values and standards of ethics and integrity
Monitors process documentation is up to date for both, Business Service Center and our partners team.
Acts as escalation point and requests management support as necessary
Operates with sense of urgency and full responsibility for the Source to Settle invoice processing team, including operational performance, people management and development, and adhering to compliance requirements together with supporting and implementing on transformation requirements
Why does she / he do it?
To guarantee all the members team have the right access and leavers accesses have been removed timely
To achieve required accuracy on all defined Metrics and Service level agreements.
To Improve process, and resolve issues presented to achieve process stabilization
Through daily problem resolution, identifies, plans and executes process improvement
To ensure compliance and audit readiness
To maintain updated process documentation and avoid training gaps
To ensure timely and accurate issue resolution to pay suppliers on time and accurately
To ensure all deliverables are successfully achieved with sense of urgency, quality and compliance while promoting a career opportunity environment for everyone and a one team culture
Minimum of 4-5 years of experience in Procure to pay Invoice process
Proficient to advanced English skills (writing, speaking and listening)
People management and development relevant experience.