P2P invoice processing & troubleshooting supervisor N/C
City Place, San Jose, Costa Rica
hace 1 día

Job Description

  • The Procure to Pay Invoice Processing Governance Supervisor is responsible to monitor and supervise our partners invoice processing team and local tier 2 support for the Americas region;
  • acts as liaison between both organizations. Our Partners governance includes but is not limited to : access management, work instructions maintenance monitoring and issue log, metrics monitoring.

    This position will be required to maintain a high standard of performance ensuring all entries into the SAP system are timely completed and accurate.

  • This position governs invoice processing requirements, internal controls and policies to release local and international payments;
  • requires experience in different bank platforms, policies, payments procedures to ensure the proper quality of services and accomplishment of the service level agreement.

    Invoice Processing Governance Supervisor will be also responsible to assist Procure to Pay management team in implementing and executing strategic and tactical plans as well as people management and development.

    What it does?

  • Our Partners system access administration
  • Monitors Our partners operational volumes, metrics and Service Level Agreements monitoring and analysis
  • Collaborates with various internal organizations to resolve process and / or technical issues across multiple process and systems
  • Identifies opportunities, plans and executes process improvement
  • Closely monitors compliance with company policies and procedures; and, supports company mission, values and standards of ethics and integrity
  • Monitors process documentation is up to date for both, Business Service Center and our partners team.
  • Acts as escalation point and requests management support as necessary
  • Operates with sense of urgency and full responsibility for the Source to Settle invoice processing team, including operational performance, people management and development, and adhering to compliance requirements together with supporting and implementing on transformation requirements
  • Why does she / he do it?

  • To guarantee all the members team have the right access and leavers accesses have been removed timely
  • To achieve required accuracy on all defined Metrics and Service level agreements.
  • To Improve process, and resolve issues presented to achieve process stabilization
  • Through daily problem resolution, identifies, plans and executes process improvement
  • To ensure compliance and audit readiness
  • To maintain updated process documentation and avoid training gaps
  • To ensure timely and accurate issue resolution to pay suppliers on time and accurately
  • To ensure all deliverables are successfully achieved with sense of urgency, quality and compliance while promoting a career opportunity environment for everyone and a one team culture
  • Job Requirements

  • Bachelor's degree
  • Minimum of 4-5 years of experience in Procure to pay Invoice process
  • Proficient to advanced English skills (writing, speaking and listening)
  • Portuguese (80%)
  • People management and development relevant experience.
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