Customer Service & Sales Support Agent
HP Inc
Heredia, Heredia, Costa Rica
hace 6 días

Job Description

SST Job Description :

Sales Support Agents are responsible for handling direct customer calls and also calls transferred from the sales floor, for verifying and gathering information from the customer to resolve orders, for placing outgoing calls to customers and banks for order verification, and for various offline case work required to help retain customers, maximize store revenue and prevent fraudulent orders.

  • Main Responsibilities : Verify customer information on orders being reviewed by the store to enable the order to proceed successfully or to be worked further by our Fraud Prevention TeamHandle customer complaints about delays due to our review processes Collaborate with other departments and support groups (e.
  • g., internal sales, operational support and credit team) to resolve routine to complex issue Follow HP.com Store order review workflows and guidelines Review agent order comments to determine customer history Remove Pre-Authorizations from order declines Log and action customer reports of fraudulent activity Work all tasks assigned with excellence and on time Report any customer pain points observed, store pricing issues and other areas of opportunity for improvement Collaborate with team on quality improvement initiatives

  • Education and Experience Required : Two year university degree or equivalent experience.Minimum of 2 years experience in a transnational company.
  • Typically 1+ years experience in a customer service role.

    Knowledge and Skills Required

  • Excellent English fluency and communication skills required
  • Strong customer service skills
  • Advanced problem-solving and analytical skills
  • Strong teamwork skills
  • Computer proficiency, experience with business applications
  • Self-starter and quality driven
  • Interest in accomplishing goals and exceeding expectations
  • Excellent attendance and timeliness
  • Focused on career and talent development
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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