Process Executive
IBPO Costa Rica
San Jose, Costa Rica
hace 4 días

Description Senior Process Executive San Jose, Costa Rica

in the role of senior process executive for a data process, you will execute transactions as per prescribed guidelines and timelines and follows all predefined procedures with the objective to meet service level agreement targets and to ensure that the performance parameters are met and exceeded within the guidelines, policies and norms of Infosys

In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management and process reengineering in order to meet the client goals.

Additionally, you will provide support to supervisor in engagement activities like training, logistics etc.

Location for this position is San Jose, Costa Rica.

Basic

  • High School Diploma or GED Equivalent
  • At least 1 year of experience related to the JD -with English language skills
  • Preferred

  • At least 1 year of experience in handling low complexity transactions.
  • Working knowledge of the process
  • Communication Skills
  • Analytical skills
  • Experienced in handling English Speaking Customers
  • Good understanding about Order Management processes
  • Flexible Schedules
  • English 90%
  • Excel Intermediate
  • Used to work with KPIs / Matrices
  • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

    About Us

    Infosys BPM (), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-

    to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering.

    Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia, and as of December 31, 2014, employed 30, 971 people.

    Infosys BPM has been consistently ranked among the leading BPO companies and has received multiple awards and recognitions from key industry bodies and associations.

    Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

    The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

    The company’s senior leaders contribute widely to industry forums as BPO strategists.

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