JR0137298 - Lab Customer Service and Inventory specialist
San Jose, H, CR
hace 5 días

Job Description

As a Lab Customer Service and Inventory Specialist, you will be a part of the Long-Term Retention Lab to provide support and services to allow remote testing and debugging for Intel across the globe.

Your primary responsibilities include :

  • Be the Customer Service champion from the early engagement of new Hub users, to the sustaining.
  • Oversee the inventory management processes including hardware, tools, spares, consumables and High Value Inventories.
  • Perform data analysis and create, monitoring and publish indicators towards continuous improvement of the hub.
  • Keep track of Hub users in a database, understand their needs and how the lab may fulfill them.
  • As part of your day to day activities, you'd be exposed to :

  • Gather customer feedback, including escalations towards resolving issues.
  • Understand how to use the hub resources towards fulfilling the priorities.
  • Resolve issues to ensure User Experience of customers is Best In Class.
  • Understand the basic operation of the hub tools and systems in order to understand execution issues.
  • Keep track of the hub inventories to identify utilization and ordering requirements.
  • Place shopping carts request additional orders for Systems Under Test not meeting minimum number to support quantity of customers.
  • Analyze utilization data from Cloud to identify trends, opportunities, generate reports to make informed decisions.
  • Improve User experience though the improvement of the Hub execution by monitoring critical Key Performance Indicators.
  • Qualifications

    Minimum requirements - Essential

    Bachelor degree on a Engineering field.

    4+ years of professional engineering experience.

    Excellent English verbal and written communication skills.

    Ability to work across teams in various geographical locations.

    Soft Skills

    Strong analytical, problem solving and debugging skills.


    Emotional Intelligence

    Ability to learn new areas, tools, systems

    Analytical Reasoning / Data analysis

    Attention to details

    Desired qualifications

    Knowledgeable of Intel product families and characteristics

    Scientific Computing (list examples : Phyton, Jamma, etc)

    Resource management (inventory)

    Use of debugging related Software, Test harness & collaterals

    Knowledge on capacity analisys and planning

    Inside this Business Group

    The Infrastructure and Platform Solutions Group (IPSG) builds the silicon and platform infrastructure for Intel's silicon design teams.

    IPSG is comprised of a reusable pool of infrastructure IP blocks, design enabling services such as tools and automation, and a best-in-class post silicon ecosystem that ramps quickly to high volume manufacturing and validation.

    Our primary mission is to protect Intel's brand by providing the infrastructure necessary to enable all of Intel's products to hit the market on a dependable and predictable cadence.

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