Customer Care Specialist Description This position needs to have the skills to deliver exceptional customer service through phone, chat & email.
Main responsibilities will include but are not limited to : Deliver exceptional customer service through phone, chat & email.
Work with both inbound and outbound customer calls in a fun and team-oriented environment. Provide a positive and supportive experience for every costumer you speak with when answering questions about their treatment.
Contact costumers to remind them to continue with the treatment process (next aligner).
Requirements 1 to 2 years of customer service experience required. English proficiency B2+ C1 (Written and Speaking) required.
Great computer and typing skills (30 WPM) required. Soft Skills Adaptability. Attention to detail. Team player. Time management skills. Stress management.