CR Customer Service Agent
SmileDirectClub
Alajuela, CR
hace 11 días

Overview

Customer Care Specialist Description This position needs to have the skills to deliver exceptional customer service through phone, chat & email.

Responsibilities

Main responsibilities will include but are not limited to : Deliver exceptional customer service through phone, chat & email.

Work with both inbound and outbound customer calls in a fun and team-oriented environment. Provide a positive and supportive experience for every costumer you speak with when answering questions about their treatment.

Contact costumers to remind them to continue with the treatment process (next aligner).

Qualifications

Requirements 1 to 2 years of customer service experience required. English proficiency B2+ C1 (Written and Speaking) required.

Great computer and typing skills (30 WPM) required. Soft Skills Adaptability. Attention to detail. Team player. Time management skills. Stress management.

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