Consumer Services Coordinator
San José, Costa Rica
hace 3 días

Job Description

Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.

Your responsibilities include, but are not limited to :

  • Deliver services through structured project management approach with appropriate documentation and communication
  • Ensure deliverables for quality and accuracy are of the highest order. On-time project delivery within stipulated deadlines
  • Support in creation and maintenance of standard operating procedures (SOPs)
  • Support in developing and maintaining knowledge repositories that gathers qualitative and quantitative reports
  • Submit periodic reports and discounts reconciliations, responsible for discount / refund internal process (according to Membership Plan POP -Patient Oriented Program- SOP by country);
  • system and UX periodic risk evaluation, management and improvement; POP KPIs follow up

  • Collaborate with Trade on distributor, pharmacy and key accounts on boarding and roles assigned related to Membership Plan POP affiliation and follow up
  • Ensure content library available to be delivered by Membership Plan POP
  • Revalidate and renew POP regulation and guidelines during POP implementation time (monthly and annual frequency), update processes and approval new processes required
  • Diversity & Inclusion / EEO

    Minimum Requirements

  • Business Administration, Industrial Engineering, Advertising or similar degree
  • Project management experience
  • Advanced English and Excel
  • Knowledge in Alteryx, Tableau, Data Science
  • Great coordination and leadership (internal / external processes follow up)
  • Problem-solve oriented
  • Good communication skills
  • You’ll receive :

    Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.

    Why Sandoz?

    500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

    How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation.

    That a diverse, equitable and inclusive environment inspires new ways of working.

    We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility.

    And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges.

    Because the greatest risk in life, is the risk of never trying!

    Imagine what you could do here at Sandoz!

    Join our Novartis Group Network : If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here :

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