Senior Salesforce Administrator - Sales Cloud - Remote
Heredia, Costa Rica, CR
hace 3 días

Senior Salesforce Administrator - Sales Cloud - Remote

Position Summary

Provides services to the TTEC sales, marketing and finance teams through system configuration, system maintenance, data maintenance, report generation and business analysis.

Activities include system setup, report design and development, and user support. Work is performed primarily within Salesforce (SFDC) Sales Cloud and Microsoft Office.

Data Loader is a key toolset for the role.

Duties and Responsibilities

  • Define, analyze and interpret business requirements.
  • Design, configure and test changes to SFDC.
  • Create technical documentation and user documentation.
  • Define and maintain appropriate structures for user security and permissions; administer user security assignments.
  • Set up new users and support user training.
  • Perform and support periodic data and system cleansing exercises.
  • Develop reports and dashboards in SFDC. Prepare scheduled and ad-hoc reports, as needed.
  • Support data conversion for system enhancements and integration of acquired companies onto TTEC’s SFDC instance.
  • Install and configure integration of packaged apps and upgrades; perform troubleshooting
  • Other tasks as assigned.
  • Qualifications

  • At least 6 years experience in support or administration of Salesforce Sales Cloud, preferably as an internal administrator
  • At least 2 years work experience with Excel-based reporting, including Pivot Tables and Charts
  • Demonstrated ability to create & modify validation rules, flow and process builder, basic triggers and perform troubleshooting
  • Demonstrated ability to design and build reports using SFDC’s reporting tools or similar reporting applications
  • Demonstrated ability to gather and document business requirements, solution alternatives and system design
  • Detail-oriented; able to spot data anomalies, understand their impact on business process and decisions, and recommend actions to improve data accuracy
  • Self-starter; able to manage own workload, meet deadlines and proactively work with stakeholders to adjust priorities when needed
  • Able to manage multiple assignments simultaneously, and perform routine scheduled tasks such as standard weekly, monthly and quarterly reports without prompting
  • Able to work well with a team or multiple teams, particularly in a remote environment
  • Strong English communication skills, both written and verbal
  • Able to work US Central or Mountain Time schedule Monday-Friday
  • Able to work after hours or weekends for special projects or implementations, as determined and scheduled in advance (typically no more than 2 times per year)
  • What You Can Expect

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture
  • Community-minded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
  • Notice to external Recruiters and Recruitment Agencies : TTEC does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

    We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

    As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.


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