MSD’s Business Service
Center (BSC), located across three regions (Americas, Europe, and Asia), are
responsible for the
timely and efficient delivery of standardized, global financial processes. The
BSC Americas in San Jose, Costa Rica will be responsible for the execution
and delivery of a broad range of financial services and processes across MSD
business divisions and markets for the Americas region.
The Order Management Supervisor will be responsible for optimization of
the OTC and OM processes. This role is accountable for ensuring consistency in process
scope and documentation, global process metrics, control framework and
identifying continuous improvement opportunities within all sub-processes.
This individual must have a regional mindset, display attention to
detail, strong business acumen and effective communication, process and change
management skills. The individual must also have operational experience and
deep knowledge of the Order to Cash process and SAP system functionality.
Primary responsibilities for this position include, but are not limited to, thefollowing :
develops, documents, and manages Order Management process procedures,
including roles and responsibilities
collaboratively with the Business Service Center OtC Leadership to
understand variations in process, identify opportunities for continuous
improvement and informing the broader OtC prioritization roadmap.
adherence to standard methods and monitors implementation of standard
requirements and OtC process performance, in alignment with the MSD Audit
detailed requirement specifications based on requested enhancements to
existing or development of new functionality related to the OtC
closely with key business and technical stakeholders to enhance current
solutions and develop new ones.
input into and oversight of project definition and solution design for
requested new features and operational enhancements for internal
the Manager and Associate Director, OtC Regional Process Steward in the
design, analysis and estimation of business driven projects within the
framework of the Order Management global design
the gathering of requirements, prioritization and execution of OtC related
ongoing consultation to delivery resources on best practices as
regular benchmarking efforts across industry peer groups to gauge
effectiveness of MSD’s OtC practice
develops, and implements OtC process improvement initiatives to quality,
flexibility and simplicity of processes.
the strategy and prioritization for use of automation to achieve process
the implementation of new processes and continuous improvement activities
on the deployment of SAP COMET and ATLAS ERP systems
operational processes metrics to ensure quality, sustainment and
MCAAS and Business Service Centers on OtC Control related queries
process training delivery and content development
Required Experience and Skills :
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