Technical Support Engineer - NSX, Lastline - Opportunity for Working Remotely
VMware
Heredia, CR
hace 2 días

Job Description

As a part of Lastline's support team, the Junior Technical Support Engineer is responsible for providing technical support to customers and partners, on a variety of Lastline and NSX product-related issues including product installation, configuration, operation, and testing.

The Technical Support Engineer has excellent communication skills and is skillful in identifying, replicating, researching, and resolving both software and hardware problems.

This person will work closely with other members of the Technical Support team and development teams to ensure excellent customer service for customers with a focus in NASA, but also serving customers from around the world.

There is an occasional on-call requirement for this position to be available after hours and on weekends at times.

You will have the opportunity to join an elite technical support team. You will work on the newest technology in some of the largest networks in the world.

We believe in building a highly collaborative team that thrives on resolving complex issues. Our team vision is that everyone has something to contribute and we can all always learn something new.

From the first day, you can expect to be included in multiple opportunities to share your experience and knowledge of both technology and customer management.

You will provide technical support to both staff and customers who are working to implement VMware NSX platform and related products.

You can expect to be presented with new challenges daily and many opportunities to grow your craft as an NSX engineer. To support your growth, you will receive top-notch continuous training in security, virtualization, and networking.

Responsibilities

  • Own and drive the customer experience throughout the lifecycle of a Service Request.
  • Resolve technical issues through diligent research, reproduction, and troubleshooting.
  • Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
  • Get familiarized with how NSX interact with our external customer, partners, and internal teams.
  • Take on problems and engage with NSX Engineering on customer reported issues, including identifying viable workarounds.
  • Be self-driven on engagement of technical resources to increase business acumen
  • Respond to customer inquiries - via email and telephone.
  • Requirements

  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • Networking : understanding of L2 / L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management.
  • CCNA or equivalent certification and / or related work experience
  • Basic understanding of Linux / UNIX based operating systems including CLI skill set and working knowledge of the general system and network troubleshooting tools (e.g. Wireshark)
  • Fluent in spoken and written English
  • Ability to travel 20 percent of the time.
  • Highly Preferred Skills

  • Familiarity with cybersecurity concepts
  • Familiarity with systems management concepts, processes, and standards (e.g. SNMP); capacity / performance management and tuning;
  • and storage and network management

  • Basic understanding of VMware ESX Server or VMware products
  • Fundamentals of firewalling and load balancers
  • Previous Enterprise Technical Support experience
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Category : Client Support

    Subcategory : Technical Support

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-03-31

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