Associate ServiceNow Developer
Neustar, Inc.
Costa Rica, Heredia
hace 4 días

Role Description :

Neustar is looking for an Associate ServiceNow developer to join our team. Candidates will demonstrate skills in areas for the administration, development, documentation, and technical support of the ServiceNow platform.

This position will vary in the scope of project responsibilities, however generally this position will focus mainly on administering the system and will include, deployment, contributing to designing, and delivering technical solutions on the ServiceNow platform.

Duties and Responsibilities :

  • Assists in the review, design, and improvement of ITSM processes and procedures for the effective management and adherence of ITSM process areas.
  • Current ITSM areas supported include : Access ManagementIncident ManagementChange ManagementProblem ManagementRequest FulfillmentKnowledge ManagementService Asset and Configuration ManagementService Catalog ManagementTransition PlanningLegal Service Module

  • Operates and provides day-to-day administration of the ITSM tool, following defined ITSM processes
  • Focuses on KPI measurement, providing a means for gathering and reporting on data
  • Assists in the development and implementation of improvements to the processes and the tools that support them
  • Obtain and analyze business requirements and document technical solutions
  • Assist in developing, design, and rollout new application modules, workflows, and service catalog items
  • Research new functionality and recommend solutions that deliver value to the business
  • Build and edit service catalog items for customer requirements including request, requested items, task using workflows to manage data flows from a customer to the support teams providing fulfilment.
  • Uses scripting tools and ServiceNow functionality to automate routine tasks
  • Load, manipulate, and maintain data between ServiceNow and other systems
  • Basic understanding of ITIL / ITSM processes
  • Knowledge module experience
  • Required Experience and Skills :

  • Knowledge in one or more of the following scripting languages : JavaScript, HTML / CSS, AJAX, AngularJS
  • Web Services Integration (SOAP, REST, and JSON) is a plus
  • 6 months of administration and or development within ServiceNow
  • Hands-on experience working with relational databases
  • Basic understanding of ITIL / ITSM processes
  • ITIL v3 Foundations certification is a plus
  • Experience in the System Development Life Cycle (SDLC) processes including customer requirements, analysis, and system design
  • ServiceNow Administration certification preferred
  • Excellent communication skills
  • Previous experience in Agile Development is a plus
  • Energy and passion to invent and create innovative solutions, challenge the status quo, and drive change
  • Excellent communication and partnering skills with both technical & non-technical users
  • Positive attitude, strong technical aptitude, and creative thinker
  • You solve problems at their root, stepping back to understand the broader context
  • You communicate clearly both verbally and in writing with your team and other groups
  • You can translate detailed technical problems into communicable messages
  • Ability to prioritize across various tasks and manage changes in daily workload
  • You perform well under pressure and multi-tasking is your middle name
  • Fast learner and confident decision maker
  • Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.

    DIVERSITY

    Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure.

    Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected.

    Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.

    The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.

    Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-

    era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.

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