Role Description :
Neustar is looking for an Associate ServiceNow developer to join our team. Candidates will demonstrate skills in areas for the administration, development, documentation, and technical support of the ServiceNow platform.
This position will vary in the scope of project responsibilities, however generally this position will focus mainly on administering the system and will include, deployment, contributing to designing, and delivering technical solutions on the ServiceNow platform.
Duties and Responsibilities :
Assists in the review, design, and improvement of ITSM processes and procedures for the effective management and adherence of ITSM process areas.
Current ITSM areas supported include : Access ManagementIncident ManagementChange ManagementProblem ManagementRequest FulfillmentKnowledge ManagementService Asset and Configuration ManagementService Catalog ManagementTransition PlanningLegal Service Module
Operates and provides day-to-day administration of the ITSM tool, following defined ITSM processes
Focuses on KPI measurement, providing a means for gathering and reporting on data
Assists in the development and implementation of improvements to the processes and the tools that support them
Obtain and analyze business requirements and document technical solutions
Assist in developing, design, and rollout new application modules, workflows, and service catalog items
Research new functionality and recommend solutions that deliver value to the business
Build and edit service catalog items for customer requirements including request, requested items, task using workflows to manage data flows from a customer to the support teams providing fulfilment.
Uses scripting tools and ServiceNow functionality to automate routine tasks
Load, manipulate, and maintain data between ServiceNow and other systems
Basic understanding of ITIL / ITSM processes
Knowledge module experience
Required Experience and Skills :
Web Services Integration (SOAP, REST, and JSON) is a plus
6 months of administration and or development within ServiceNow
Hands-on experience working with relational databases
Basic understanding of ITIL / ITSM processes
ITIL v3 Foundations certification is a plus
Experience in the System Development Life Cycle (SDLC) processes including customer requirements, analysis, and system design
ServiceNow Administration certification preferred
Excellent communication skills
Previous experience in Agile Development is a plus
Energy and passion to invent and create innovative solutions, challenge the status quo, and drive change
Excellent communication and partnering skills with both technical & non-technical users
Positive attitude, strong technical aptitude, and creative thinker
You solve problems at their root, stepping back to understand the broader context
You communicate clearly both verbally and in writing with your team and other groups
You can translate detailed technical problems into communicable messages
Ability to prioritize across various tasks and manage changes in daily workload
You perform well under pressure and multi-tasking is your middle name
Fast learner and confident decision maker
Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.
Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure.
Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected.
Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.
The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.
Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-
era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.