Information Systems Engineer
VMware
America Free Zone F, CR
hace 1 día

Job Description

Information Systems Engineer : Colleague Experience and Technology, Client Engineering

Why will you enjoy this new opportunity?

You want to be a part of a collaborative environment whose teams care about the services they build, how they create it, and the impact on the user experience.

VMware is searching for a Information Systems Engineer. This role will be responsible for the Build & Operation of the Horizon Hybrid Multi-Cloud Environment and Device Administration using Workspace ONE.

As an Information Systems Engineer, you will be part of the VMWare Colleague Experience & Technology Information Systems team and will be working with some phenomenal minds of the End User Computing Division.

You will be the third level support engineer for various end-user computing products deployed internally and service more than 30000 colleagues.

What is the primary need, technical challenge, and / or problem you will be responsible for?

We need someone who can work on operations of end-user computing technology services such as Horizon virtual desktop & app infrastructure, Workspace ONE Access & Unified Endpoint Manager.

You will be expected work towards alleviating the recognized issues with a changeless fix. You will be responsible to manage the windows10 physical and virtual devices using VMWare technology.

You will be responsible to maintain the Mac devices estate using VMWare Technologies. You will be drawing in with various Information Technology teams to improve the quality of the services and increment the user experience.

What are the performance goals over the first 6-12 months you will work toward completing?

  • You will be expected to learn the new end user computing technology stack quickly and implement them in the production
  • You will be regularly evaluated on the quality of the service you provide to ensure continued advancement of your technical skills in an environment that looks to expand them.
  • You will be expected to resolve the technology issues and process to reduce the reactive incidents by 20% and increase the User Experience.
  • What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

    As part of the Client Engineering Team, you will :

  • Work on the shared service delivery model which provide support to internal colleagues for the VMWare end user computing technology such as workspace ONE Access, unified endpoint management, Horizon 7 & cloud virtual desktop and applications.
  • Assist with the day to day activities around Application onboarding to Workspace ONE, Windows 10 & Mac Device Administration using Unified Endpoint Administration Tool, Horizon Virtual Desktop & Application deployment & Administration
  • Regularly update the Windows 10 virtual & physical, Linux virtual and physical & Mac devices
  • work with a team of global admins to maintain the corporate instance of Horizon Virtual Desktop & Virtual App environment Workspace One Access, Unified Endpoint Administration.
  • Build and Operate the Horizon 7, and Horizon Cloud Stack which include manage the Appvolume, DEM products and integrate with Horizon Stacks in the cloud and on-prem
  • Create and Build Application packages using Workspace ONE, ThinApp & Appvolume. Add, remove, and modify virtual desktop and application federation configurations.
  • Work on IT Operation incident , change and problem management tasks and work on the projects which improve the user experience.
  • Keep up the data security consistence by normally applying the patches to the operating systems and applications
  • Build Knowledgebase Articles for various End User Computing products for the internal reference.
  • What is leadership like for this role? What is the structure and culture of the team?

    The Hiring Manager for this role is a Senior Manager, Information Systems. His expertise is in various information technology streams such as data center, cloud, and end user computing.

    He leads our Colleague Experience & Technology Client Engineering team which consists of 12 engineers focused on increasing the overall colleague experience.

    He strongly believes in ideating & innovation being the core of the growth for the team & trusts his team to deliver.

    What are the benefits and perks of working at VMware?

  • Attractive compensation package - competitive salary, flexible bonus scheme, additional long-term incentives
  • Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, opportunity to work with international teams of IT professionals
  • Healthy work environment - company sponsored medical insurance program, food and beverage program, sport activities, open communication
  • Work-life balance paid vacation, regular team buildings and celebrations.
  • All applications will be treated with strict confidentiality.

    As part of the VMware global standards for integrity you will be required to go through a pre-employment screening process before you join.

    Category : Engineering and Technology

    Subcategory : Network Engineering

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2021-06-10

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