Director HR Solutions
Edwards Lifesciences
Dry Plant, Cartago, Costa Rica
hace 5 días

The Director, HR Solutions enables best in class employee experiences by leveraging technology, continued process improvements, and data to enable informed decision making.

Ensures that the HR Solutions team delivers effective HR services to their geography of responsibility, ensuring excellent delivery and customer service experience to all employees and people leaders.

This role is responsible for establishing a well-performing operation that meets quality standards / measures, drives productivity improvements and achieves operational excellence as measured internally and against external benchmarks.

The HR Solutions Geo Leader ensures successful delivery by implementing best-in-class systems and processes from the portfolio of HR Solutions offerings.

This role supports the HR Solutions global strategy and drives a continuous improvement mindset in the organization.Key Responsibilities : Direct the work of HR Solutions through senior individual contributors and / or managers while leading and developing strategies, frameworks, and methodologies for the assigned geographical area that align to broader HR and business objectives.

Monitor and drive performance across HR systems, administrative processes, employee experience trends, etc., and implement enhancements in support of continuous improvement for all centers.

Develop a robust strategic talent development and succession plan in alignment with functional growth strategies across the HR Solutions organizationDevelop, lead the implementation, and direct a robust control infrastructure and governance within the HR function inclusive of processes, procedures, operational standards and systemically driven controls that support compliance with regulatory requirements, company policy requirements, and to mitigate identified risksIdentify, develop and lead the implementation of business-focused HR metrics.

Measure the effectiveness of HR service delivery by developing and ensuring appropriate execution of Key Performance Indicators (KPIs) and other performance measuresTake ownership / stewardship of HR value generation, including operational plans and budgets.

Has the mandate to invest in service delivery improvements to increase employee experience, satisfaction, as well as, process efficiency and effectivenessEnsure that HR systems and technology support and enable HR operational and transactional processes, as well as, provide an optimal user experience for company managers and employeesLead any audits and validations of HRS transactions.

Examine and verify HRS related data for accuracy and consistency. Authorize or approve transactions as necessaryOversee all HR vendor strategy (insourcing / outsourcing), contracts and service-level agreements

  • Schedule resources to ensure uninterrupted service to managers and employees during operational hours
  • other Incidental DutiesEducation and Experience : Bachelor's Degree or Equivalent in Human Resources, Business, Management, Organization Development, or related field RequiredMaster's Degree or equivalent PreferredGlobal / Regional leadership position held in an HR shared service type environmentSignificant experience in a senior HR role (essential) within a global organizationExperience in leading transformation projects in business operations, HR transformation and shared services PreferredAdditional Skills : Experience managing multiple projects concurrently, demonstrating a sense of urgency and results orientationDemonstration of strong leadership, communication, and interpersonal skillsExperience working, monitoring, and interacting with third-party vendorsExperience working collaboratively to facilitate the delivery of HR support in numerous locationsExperience and understanding of HR enabling technologies (e.
  • g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)Experience with an ERP system (Workday preferred)Experience with Microsoft tools and applications requiredKnowledge of standard business practices and professionalism in a customer service environmentIn-depth knowledge of HR principles, theories and concepts;
  • knowledge of federal laws and regulationsExpert knowledge of current and upcoming trends, thought leadership, and leading practicesDemonstrate exceptional customer service, teamwork, and leadership in a virtual or co-located team-based environmentDemonstrate a high degree of confidentiality and sensitivity to compliance-related matters Thorough understanding of the critical success factors for HR shared servicesAbility to influence others, lead, mentor, and delegate as appropriateAbility to process complex information and identify solutionsAbility to provide coaching and feedback to employeesAbility to apply pragmatic approaches to ambiguous situationsAbility to work seamlessly across cultures, virtually and build relationships in an evolving and fast-growing organizationStrong project management and process improvement skillsProven ability to leverage technology to improve operationsDemonstrate agile and innovative thinkingStrong attention to detailGood situational judgment and conflict resolutionExcellent verbal and written communication skills, fluent in English and any additional required language (both written and spoken)Strong business acumenOperate with a global mindsetSupport a culture of continuous improvement

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