Software Implementation Specialist - Costa Rica
Kareo Inc
Heredia, CR
hace 6 días

The Position

Implementation Specialist

What We Need

The Implementation Specialist is responsible for a set of software or business process solutions for existing customers transitioning from implementation to general support.

Works directly with customers to manage outstanding training needs, escalated product issues, advanced payment posting, rejection troubleshooting, and staff changes.

Identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on customer experiences to leadership for product and process improvements.

Who We Are

Kareo is the only cloud-based medical technology platform purpose-built to meet the unique needs of independent practices.

Today we help over 65,000 providers in all 50 states run more efficient and profitable practices, while delivering outstanding patient care.

Kareo is the first technology platform that helps independent practices find more patients, manage their care with a fully certified and easy to use EHR, and get paid quickly †all in one complete and integrated package.

Kareo has received extensive industry recognition, including the Deloitte Technology Fast 500, Inc. 5000, Black Book's #1 Integrated EHR, Practice Management and Medical Billing vendor, and the top of the Gartner Front Runners Leaders Quadrant.

Our mission is to help independent practices succeed in an ever-changing healthcare market. For more information, visit .kareo.

Here are a few qualities we look for in our candidates :

  • Entrepreneurial with unrelenting drive to succeed and win, sense of urgency, and passion for the work
  • Must be innately customer oriented and connect with our purpose of helping independent practices
  • All-around good teammate who is cooperative, approachable, and dedicated to helping others succeed
  • Proven ability to think creatively and drive innovation in the market and within our company
  • Committed to becoming an enthusiastic ambassador of our unique and positive corporate culture
  • Your Area of Focus

  • Act as a "project manager" owning the customer’s success during this critical time in the customer’s life-cycle and will assertively drive action to ensure that success
  • On-board our new customers to the Kareo platform. This is a high-impact role that will make a meaningful difference in customer loyalty and success
  • Conduct requirements gathering and customer needs analysis
  • Map customer needs to available solution sets Create appropriate project materials and artifacts to track and communicate out project status
  • Effectively collaborate internally to leverage resources to ensure the customers success
  • Help establish and continually refine Best Practice implementation process and procedures
  • Provide superior customer service when engaging with the client
  • Provide easy and clear instructions during one on one training sessions
  • Effectively work with customers to up sell additional products and services that add value to our customers
  • Your Professional Qualifications

  • Experience specifically in business to business SaaS environments in a project management or customer success role
  • Several years of customer facing experience leading implementations of software solutions
  • Strong project management experience and organizational skills
  • Ability to plan, execute and control a project, establishing realistic estimates and reporting metrics
  • Excellent communication skills
  • Strong negotiation, conflict resolution and influencing skills
  • Strong multi-tasking, results oriented skills
  • Ability to work in a fast-paced environment
  • Our Values

  • Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
  • We hold ourselves to the highest standards. And we work with urgency because what we do matters.

  • Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
  • We are solution-oriented and aligned with their needs.

  • Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
  • Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
  • We are creative problem solvers that believe in making things better.

    Kareo is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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