Backupyou willprovide 24x7 technicalsupportfor issuesraised byourBackupcustomersandBackupsystemsacrossa broad scope ofHybrid Cloud environments includingOn-premise, Microsoft Azure and Amazon Web Services (AWS).
Technical member of the CommVault backup solution
Completion of critical backup improvement project which includes
Migration of backup to cloud storage provider
Integration of customer environment into existing service management methodologies.
Governance and reporting on health of enterprise backup solution.
Automation of repeatable tasks through PowerShell and Workflow.
Managing and configuring server backup policies, schedules and plans.
Responsible for operational excellence and maintaining the uptime and availability of services.
Troubleshoot incidents across all aspects of the IT server infrastructure, including leveraging technical tools to analyze issues.
You will be responsible for deployment of new customer environments
You will be responsible for the enablement and transition of new operational processes associated to changes deployed across the platform.
You will engage with customers to conduct requirements analysis, create Customer specific designs and remotely assist with customer deployment as required.
You will have experience working as part of an offshore workforce and providing solutions to customers in this remote model.
You have a passion for technology and a desire to attain and maintain technical certification
You will have detailed experience in the backup industry and understand current trends and customer challenges
What we need to see from you
Experience with Microsoft Azure or Amazon Web Services desirable
You have at least 6+ years of experience in Backup technology with minimum of 4+ years in Commvault.
Basic knowledge of operating systems Linux, Windows
English and Spanish proficiency (Portugues is a plus)
Basic knowledge of database engines, such as MS SQL, Oracle, DB2.
You have excellent knowledge of Commvault and preferably be certified at Commvault Professional, Engineer or Specialist level
You have experience with the integration possibilities of Commvault with other operational tools.
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.
This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.
Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.
Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.
We are Humble, have a very high degree of Integrity and are simply not interested in politics.
Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.