As a Consulting Delivery Manager on the Customer Journey Management Consulting team within the Adobe Customer Solutions organization, you will be responsible for managing a team of delivery consultants and for ensuring quality professional services delivery in consulting engagements.
You will drive continuous professional services process improvement and efficiency while establishing high standards for delivery quality.
You will recruit and develop consultants and drive utilization goals to ensure target achievement. You will support client success through direct and indirect client engagement.
You will also help develop a culture of innovation and serve as a strong champion for change.
What You’ll Do
Lead, recruit, and mentor, a team of Adobe Consultants and thus ensure customer success through quality in consulting delivery.
Drive continuous improvement of consulting delivery processes, standards, and practices, driving customer excellence.
Run client issues by guiding and coaching the team to ensure proper communication, vitality, prioritization, and ownership throughout the experience.
Meet and exceed targets around : customer satisfaction, billable utilization, consulting revenue, and margin as well as driving operational excellence.
Proactively champion collaboration with Customer Success, Sales, Engineering, Product Management, Technical Operations, and other internal Adobe teams.
Organize and conduct enablement sessions to strengthen team with respect to both technical- and soft-skill proficiencies.
Lead and inspire a team with positivity and optimism, creating a culture of high expectations, innovation, and achievement.
Work with your global counterparts to build a strong practice and collaboratively work on shared goals and initiatives.
What You Need to Succeed
Executive leadership skills including the ability to develop, influence, and empower a diverse team to enhance results.
Ability to communicate, coordinate, and drive optimal revenue, team productivity, and margin performance.
Experience leading and running a large team of office and remote-based consulting team members, within a software vendor is preferred.
Minimum of 3-4 years’ experience leading Consulting teams.
Ability to interact and communicate for impact and change within all levels of an organization both internally and externally, including business and technical stakeholders
Confident ability to lead, collaborate, triage, and make decisions in a fast-paced, changing environment.
Shown strength in EQ (emotional intelligence) as well as analytical and problem-solving skills.
Expert-level experience in negotiation and conflict resolution.
In-depth knowledge of digital marketing and customer experience management are required.
Exceptional written and verbal communication skills, with meticulous attention to detail.
Preference given for experience with digital marketing tools and systems related to analytics, data analysis, testing & optimization, personalization, and activation
Bachelor’s Degree in information systems, computer science, or a related field of the technical industry.
Ability to travel up to 35%
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.
Colorado Starting Salary : $147,800 - $192,000
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC base + commission), and short-term incentives are in the form of sales commission plans.
Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.