Amazon's Employee Services Technology (ES Tech) team is looking for a Business Systems Analyst to help us define and implement the Salesforce application we are building for our Leave of Absence and Accommodations (LOAA) business customers.
LOAA is a program to deliver leave of absence, disability and accommodation services to Amazon employees globally. We are building a brand new team, to enable employee self-sufficiency by providing simple, intuitive self-service tools across devices using communities, lightning, and other Salesforce next gen technologies.
Driven by innovation, our mission is to invent and simplify the customer experiences. We will implement the overall self-service strategy and user experience for our employees and partners by integrating it with other Amazon cross systems and platforms like telephony (AWS Connect), content management system (CMS), and analytics ensuring a consistent global experience.
You will own the relationship with our business teams to ensure their requirements are clearly captured, documented, and communicated utilizing existing agile and waterfall processes.
You will work globally with business groups and HR partners at all levels to understand strategy, requirements and timelines, and map those to global LOAA and CRM platform objectives.
The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a
dynamic environment. They will be passionate about their work, self motivated, detail oriented and have excellent problem-solving abilities.
This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints.
Write Business Requirement Documents and Functional Specifications as needed.
build HR, LOAA processes and tools that ensure a high-quality employee experience as well as compliance with policies and regulations.
Advise the business on best practices and global requirements for optimizing the use of these systems.
Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation.