Manager, Engineering Program Management
San Jose
hace 6 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Adobe Buying Programs team offers scalable purchasing options for organizations of all sizes while providing an overall exceptional buying experience for our customers.

We are looking for an Engineering Program Manager to manage a team who loves working with people, process, and systems to help Adobe scale to meet the needs of thousands of our B2B customers.

In this role, you will be a scrum product owner for quote-to-cash process and system solutions and design processes and tools for initiatives focused on operational efficiencies, compliance, M&A integration, revenue growth, and customer retention.

This is an outstanding opportunity to collaborate with product, engineering, IT, and all supporting functions in Finance and Operations!

What you'll Do

  • Lead a team of Engineering Program Managers focused on key enhancements required to run and grow the business.
  • Operationalize strategic plans by designing and documenting end-to-end workflows in collaboration with impacted stakeholders, IT, and engineering teams.
  • Create, prioritize, and test user stories as a scrum product owner based on stakeholder needs, project dependencies, and overall strategy.
  • Build partnerships with key stakeholders to lead them through impact analysis, user acceptance testing, and adoption of changes required to deliver business value.
  • Serve as a business process and systems subject matter expert for internal and customer facing issues.
  • Manage daily critical issues from Sales and Operational teams through Zendesk and ensure load balancing across the team to address them within a target timeframe.
  • What you need to succeed

  • 7+ years of experience in an operational role working with engineering
  • Bachelor’s degree or equivalent work experience required
  • People management experience
  • Strong analytical and problem-solving skills to research and identify issues, root cause, and proposed resolution.
  • Excellent communication, listening and interpersonal skills at all levels of the organization
  • Proven confidence and flexibility in dynamic environments with ability to adapt to shifting priorities
  • Approach work with positive energy, curiosity, and a commitment to continuous learning.
  • Work with different Microsoft tools (Excel, PowerPoint, Dynamics), Zendesk, and various ERP and CRM tools.
  • Scrum and change management certification a plus
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