Specialist - Premises Monitoring & Access Team
McKinsey & Company
San Jose, Costa Rica
hace 1 día
  • Bachelor's degree in computer science or related subject
  • 2+ years of work experience in an IT industry is preferred
  • Basic networking knowledge, such as DHCP, DNS, VLAN, IPV4, Subnetting, and troubleshooting
  • Knowledge on security domain
  • Understanding of monitoring tools is preferred, such as Nagios / ITNM / Zabbix / Solarwinds, etc.
  • Basic knowledge of Windows OS, such as Active Directory / SSO / Services, etc.
  • SQL knowledge and Crystal Reporting is preferred
  • Knowledge about Lenel onguard systems is preferred
  • Willingness to work in shifts, including night and weekend shifts
  • Strong problem solving and troubleshooting skills, and ability to set operational priorities
  • Ability to work well in a team environment
  • Distinct quality mindset and service attitude
  • Excellent interpersonal and communication skills
  • Strong process management background and interest in developing and optimizing processes
  • Fluent in English, both written and verbal
  • You will join the San Jose office and will be part of the Operations and Reliability Engineering (ORE) - Premises Monitoring and Access Team.

    This team does auditing and monitoring physical security systems implemented in McKinsey offices globally and resolves issues by either working directly with office IT colleagues or escalating special cases to advanced Security Operations Center (SOC) team as defined in procedures and documents.

    You will support internal customers, including members of the IT support entities in various McKinsey offices. You will closely work with the advanced firm security team based on defined escalation procedures.

    You will be performing auditing and monitoring of security systems such as cameras placed in various McKinsey offices, along with managing alerts and alarms received from door forced open changes, panel outages, panic button alarms, power alarms etc.

    In this role, you will perform auditing and monitoring of physical security systems implemented in McKinsey offices globally.

    You'll provide security system application support (Lenel), troubleshoot on premise devices and access control mechanisms, and resolve issues by either working directly with office IT colleagues or escalating special cases to the Firm Security team as defined in procedures and documents.

    You will also do badging and reporting of security system administration. You will be responsible for the monitoring and operation of security systems critical functions and facilities.

    Finally, you'll participate in and support security system technical upgrades. You'll repair and do preventative maintenance of Lenel system, hardware and other field devices.

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