TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.
Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems.
Escalates the calls as needed
Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
Conducts themselves in a professional manner at all times adheres to structured internet rules and regulations on the call center floor
Attends all scheduled training as required
Accomplishes other general tasks as required or necessary
High School Diploma or GED.
Must be 18 years or older.
1 year of Customer Service experience, or Call Center experience, and desktop applications experience.
Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
Professional Proficiency (speaking, listening, and reading) in English and Spanish.
Ability to deal with customers from diverse backgrounds.
Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy.
Quality Customer Service Skills.
Ability to handle escalated calls, with empathy and professionalism.
Decision making and problem-solving skills.
Excellent time management skills.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.