Senior User Researcher
What We Need
A Senior User Researcher to help define and drive the future of our products and in doing so transform the healthcare experience for all.
You will reveal what our users need from our products by conducting research, working with cross-functional teams as a partner and consultant, and evangelize design thinking best practices across the company.
Who We Are
Kareo is the only cloud-based medical technology platform purpose-built to meet the unique needs of independent practices.
Today we help over 65,000 providers in all 50 states run more efficient and profitable practices, while delivering outstanding patient care.
Kareo is the first technology platform that helps independent practices find more patients, manage their care with a fully certified and easy to use EHR, and get paid quickly all in one complete and integrated package.
Kareo has received extensive industry recognition, including the Deloitte Technology Fast 500, Inc. 5000, Black Book's #1 Integrated EHR, Practice Management and Medical Billing vendor, and the top of the Gartner Front Runners Leaders Quadrant.
Our mission is to help independent practices succeed in an ever-changing healthcare market. For more information, visitwww.kareo.com.
Here are a few qualities we look for in our candidates :
Entrepreneurial with unrelenting drive to succeed and win, sense of urgency, and passion for the work
Must be innately customer oriented and connect with our purpose of helping independent practices
All-around good teammate who is cooperative, approachable, and dedicated to helping others succeed
Proven ability to think creatively and drive innovation in the market and within our company
Committed to becoming an enthusiastic ambassador of our unique and positive corporate culture
Your Area of Focus
Conduct primary and secondary user research.
Conduct and evaluate quantitative and qualitative research.
Perform market and ethnographic research
Perform benchmark and ad hoc usability studies
Work closely with cross-functional teams to identify and evaluate research opportunities
Coach and mentor the cross functional teams on research best practices
Help plan and facilitate design sprints across the organization
Own personas across the organization ensuring they are accurate and up to date on current user needs
Own design thinking evangelization and education across the organization
Your Professional Qualifications
5+ years of user research experience
Ability to quickly and effectively share research results
Ability to perform all research-related tasks including research, planning, evaluating, and iteration
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
Experience with remote testing tools
Experience facilitating design sprints a plus
Strong command of design thinking tools and techniques
Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
We hold ourselves to the highest standards. And we work with urgency because what we do matters.
Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
We are solution-oriented and aligned with their needs.
Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
We are creative problem solvers that believe in making things better.