Job Description :
This role will function in support of the entire Call Center stack of systems. The role does not have a single system to support, instead this role acts as the glue between many systems integrating them or developing automation solutions around them or within them.
This role is a true problem solver expected to solve problems by crafting software solutions using maintainable and modular code that you would be proud to show to colleagues
This role is part of a global team supporting Call Center functions in North America.
object-oriented design principals; experience with unit testing; modern version control flows; functional programming; and comfort level on the command line.
Major Job Functions :
Builds simple tools / scripts to automate and enhance internal department procedures.
Develops integration solutions with Salesforce and may develop solutions within Salesforce
Monitors day-to-day system operations and performs routine software and hardware service to enhance performance.
Provides on-call support for internal and external users, as needed. Responds to user request for technical assistance. Assists in the diagnosis and resolution of system performance, communications and throughput problems.
Lead design and development efforts of web applications
Write unit, functional, acceptance, and / or user tests.
Challenge your fellow team members to grow and enhance our team with new, diverse talent
Influence future advancements from a technology perspective, and provide subject matter expertise to frontend engineering best practices
Contact vendor personnel for technical support in problem resolution
May assist in the configuration and installation of hardware and software components.
Executes systems utilities.
Knowledge / Skills / Abilities
Job / Application Specific :
Other role notes :